Mortgage Case Manager

Case Manager

BTL Mortgages (Pre-Offer)

West Malling, Kent

Up to £26,200

We are working with a well established Buy-to-Let Lender with a strong brand identity and many years experience in the UK mortgage market.

The pre-offer case manager plays a pivotal role at account managing by processing a pipeline of mortgage applications until the point of offer. They will work closely with shouldering departments, such as sales, risk and underwriting to ensure applications are processed as quickly and effectively as possible.

The ideal candidate will have experience in telephone communication, strong stakeholder management skills, excellent communicator and a team player. We are seeking an individual that has a natural curiosity, with the ability to work on your own initiative, ambitious for personal development, proactive and efficient, with strong inter-personal skills. They should be able to work in a fast-paced environment and adapt their priorities, working as part of a team and on their own to achieve great results.

Key Responsibilities

• Build and maintain effective relationships with all new and existing clients.
• Act as the first 'port of call' with any queries on all mortgage applications from pre offer stage to offer.
• Ensure we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence from Mortgage brokers.
• Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise.
• Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
• Liaise with the underwriting team, ensuring that application requirements and conditions are complied with and updated.
• Liaise with external valuer firms to ensure valuation reports are being conducted in line with business requirements.
• Actioning emails that are received from 3rd parties such as Valuers, Solicitors and Brokers