Senior Operations Manager

Senior Operations Manager - Central London £65,000 - £70,000 +Benefits

A fantastic opportunity for grabs to join forces with a forward thinking premium brand in central London.

This role woud suit somebody from a retail/FMCG backgrould that has multi site/area management experience and looking for a different route in retail.

About the role

Loss Prevention:

Develop and implement comprehensive strategies to prevent theft, fraud, and operational losses.

Conduct regular audits to spot potential risks and vulnerabilities.

Analyse internal data to identify trends and areas for improvement.

Lead security incident investigations and provide detailed reports with preventive recommendations.

Work with the IT and Product Team to integrate technological solutions for loss prevention.

Collaborate with internal teams to enhance security in fulfilment centres and protect products in transit between the distribution centre and fulfilment centres.

Ensure compliance with regulations and industry standards in loss prevention and third-party logistics.

Create and deliver training programs on loss prevention and security protocols for both internal and external stakeholders.

Third-Party Logistics Partner Liaison:

Act as the main contact for external delivery/logistics partners.

Cultivate strong relationships for operational efficiency.

Establish, track and report KPIs to drive strong performance among delivery/logistics partners - present KPIs on a regular basis to partners as well as internal leadership team to timely course-correct any issues.

Collaborate with internal teams to address partner-related issues and set performance targets.

Manage refund claims and monitor their approval status.

About you :

Ideally 5+ years of work experience in retail operations.

In-depth understanding of retail operations, loss prevention strategies, security protocols, and industry regulations (preferably in retail or logistics).

Strong analytical and problem-solving skills.

Proficiency in data analysis with experience working with data analytics and visualisation tools such as Looker, Excel, and Google Analytics.

Excellent written and verbal communication skills.

Experience in managing large teams in a fast-paced environment.

Experience in designing and delivering training programs.

Working Arrangement: Location: 5 days on-site (a combination of HQ and fulfilment centres).