Retail Manager

Role: Retail Manager (Boutique Leader)

Contract: Permanent

Salary: Up to £50,000 (DOE)

Location: London

Randstad is partnering with a leading luxury boutique in London to find a passionate Retail Manager. Are you ready to lead your own luxury boutique, create lasting experiences, and drive commercial success?

About the Role:

As Boutique Manager, you will be responsible for the entire daily operations, driving a culture of elevated customer experience. You will empower your team to communicate our brand's purpose, vision, and stories, exceeding customer expectations and optimizing the boutique's commercial success.

What You'll Do:

• Taking ownership of the overall commercial success of the boutique.
• Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
• Being a proud and passionate brand ambassador for the brand.
• Inspiring your team to be the best they can be, being supportive, caring and leading by example.
• Strategic planning and execution of business goals with internal and external stakeholder management
• Creating and developing local relationships with other retailers and local businesses
• Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
• Responsible for the safe and compliant day to day operations of the Boutique

What You'll Bring:

• You'll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
• You'll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
• You'll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
• Previous experience making key decisions and action planning to drive results.
• Previous line manager experience and knowledge of HR best practice.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.