Product Support Engineer - Electronics

Our client is seeking a Product Support Engineer (Electronics), working with the Design and Product Support team.

Salary: disclosed on initial phone call

Hours: Flexible work pattern - days

Location: Rochester, Kent

Benefits:

• Flexible Working Hours
• Pension Plan: generous pension scheme, with employer contributions up to 10%.
• Time Off: 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days.
• On-site parking
• LA, health care plan
• Excellent working conditions
• Performance-Based Bonus: an annual bonus linked to the company's performance
• UK driving license - essential

The Product Support Engineer will play a crucial role in providing proactive product support and training to customers, as well as supporting project delivery and field installation/commissioning teams. The portfolio includes both hardware and software solutions, developed in-house or sourced from trusted third-party suppliers. Our client specialises in tackling complex network solutions, Dynamic System Monitoring, Power Quality, and Generator performance monitoring.

Skills and experience - Product Support Engineer

• Degree or equivalent in electronic engineering discipline or similar
• Excellent problem-solving skills and an engineering curiosity mindset
• A good understanding of Network products and systems (configuring switches, VLANs etc) with hands-on experience
• Strong capabilities with PC applications (standard windows and manufacturer specific) - Knowledge of the principles of Cyber Security would be advantageous,
• Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors etc)
• Ability to turn concepts into repeatable working solutions
• Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
• Ability to build rapport with internal and external customers

The Product Support Engineer will provide

• Internal training to Design Engineers / Field teams on products and solutions
• Daily interaction with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing and data issues
• Creating and maintaining reference and training documents
• Assisting with configuring systems to ensure compliance to specifications
• Interfacing with clients at the pre-sales stage
• Occasionally conducting Factory Acceptance testing with customers present

Fault finding on systems to determine hardware/configuration is