Business Operations Executive

Business Operations Executive

£27,500 - £32,500 plus benefits

Reports to: Business Operations Manager

Directorate: Marketing, Fundraising & Engagement

Contract: Permanent

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 10th May :55

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency based interview

Interview date: week commencing 25th May

At Cancer Research UK, we exist to beat cancer.

We're looking for proactive, organised and experienced administrator to us as a Business Operations Executive within our Supporter Relationship Management directorate. In this role you will deliver outstanding operational support to a variety of teams, focusing on the efficiency and effectiveness of processes and procedures.

Our Supporter Relationship Management directorate was formed in response to our Engage strategy, which focuses on building even greater momentum and urgency around our cause by engaging people in much deeper, more meaningful ways, providing a service that is personal to our audiences.

The role sits within the Delivery and Operations team, providing operational support across a wide range of teams including event delivery, supporter engagement, talent & influencers, business development and community and corporate fundraising. Therefore, we are looking for candidates with strong communication and customer service skills, an ability to prioritise and manage their own workload as well as proficiency in Excel (specifically complex v look up formulas and conditional formatting)

In return you'll have the opportunity to work across some of our most inspirational teams who contribute millions to our life saving research. You'll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

• Act as a key point of contact for Supporter Relationship Management, providing efficient support as required, and build effective relationships with key stakeholders within the team.
• Responsible for the delivery of efficient and consistent operational support to the department so it can deliver core business activities.
• Respond to emails and internal queries, communicating insights and trends to the Supporter Relationship Management team.
• Build and maintain excellent knowledge of department systems, procedures and processes, using knowledge to suggest improvement of processes, procedures and documentation for internal staff and external supporter audiences.
• Work closely with the Senior Business Operations Executives to implement any changes to processes.
• Ensure the Supporter Relationship Management team have access to collateral and materials to support acquisition and development of supporters.
• Support project work relating to Supporter Relationship Management operations, by sharing subject matter expertise and knowledge of internal processes.

What are we looking for?

• Previous experience providing administrative support within a large organisation, managing a high volume of queries and data
• Good understanding of Microsoft programmes specifically Excel and SharePoint
• Experience of building strong professional relationships with a range of internal and external stakeholders at all levels
• Experience in providing excellent customer support
• Excellent written and verbal communication skills
• Ability and confidence to solve straightforward problems with the direction, guidance and support of colleagues
• Motivated by high standards, working accurately and systematically, with excellent attention to detail
• Ability to manage and prioritise own workload in a fast-paced environment and experience delivering activities with multiple priorities
• A positive can do attitude, solution driven, flexibility and willingness to work as part of a team
• Understanding of working in a fundraising or sales environment would be beneficial but isn't essential

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

Eligibility criteria

Internal candidates should ideally have completed their 6-month 'getting started' period before applying for other roles. You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.

All internal candidates applying for a secondment, must have:

• completed their getting started period
• discussed their intention to apply and gained approval to apply with their line manager
• been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)

If you do not confirm that you meet these requirements, we will not be able to progress your application.

For information about internal learning and development at Cancer Research UK please visit Fuse.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us.

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