PURPOSE OF THE ROLE
Are you motivated to work for the world's leading provider of workplace services?
Do you accept the challenge of managing their office space near London for a Global Life Sciences
business?
CBRE are currently recruiting for a passionate and service-driven workplace professional to deliver
best in class services to a high-profile client portfolio.
Management of a dedicated regional portfolio within the account structure ensuring the provision of
hard and soft facilities management, refurbishment / refresh projects and monitoring service
providers and contractor's performance. Line management of operational site teams to ensure the
effective delivery of facilities management services for the client portfolio ensuring contract
compliance and monitoring and implementing changes in legislation.
The individual will need to demonstrate experience of leadership, management, development of a
regional portfolio on a defined contract, ensuring financial, QSHE and operational commitments are
met and exceeded. A key appointment within the account structure this position requires an
individual to be a strong leader with strong multi site experience.
CLIENT
The Client is a global life sciences business at the forefront of developing life-changing medicines for
over 30 years. The site is the International Hub location, so is a visible and high-profile site demanding
a meticulous eye for detail, strong communication skills and efficient site operations.
SKILLS AND EXPERIENCE
1. Ideally hold a formal professional qualification in building, engineering or construction
supported with a recognised qualification in Facilities Management and preferably within the
field of Health, Safety and/or Environmental Management.
2. Member of a recognised professional body i.e. IWFM (BIFM), MCIOB, MRICS, IFMA, IOSH or
equivalent.
3. Extensive experience at a senior level in Facilities Management and proven experience in the
field of Health, Safety and Environmental Management and Project Management.
4. Conversant in use and application of FM Software Systems.
5. Commercial acumen and communication skills, both verbally and with written reports
6. Strong negotiation skills
7. Excellent ability to problem solve and multi task
8. Self-motivated, self-starter with ability to influence others at all levels
9. Adaptable, flexible and innovative
10. Dynamic, professional, flexible and resilient
11. A strong commercial ability with a hands-on approach
12. Excellent customer focus, able to build positive working relationships with the client team,
multiple stakeholders, site teams and suppliers.
KEY RESPONSIBILITIES
1. Provide leadership to the Workplace Managers and site teams and ensure that contractual
commitments are met and exceeded in line with agreed client SLA's & KPI's.
2. Ensuring business policies and processes are effectively communicated and implemented at
regional level.
3. Ensure the provision of healthy and safe working conditions and that both the Client's and
CBRE health and safety policy and process is effectively implemented across both CBRE
services and subcontractor activities and are regularly reviewed.
4. Ensure optimum staffing structures operate the specified, balancing cost reduction with the
delivery of service excellence.
5. Management of Workplace Managers and site based teams, ensuring post holders are fully
competent, and that effective planning arrangements are in place. Ensure post holders are
familiar with the scope of contract, their individual roles and that periodic objective and
performance review takes place.
6. Provide a learning environment, and appropriate training and development planning. Ensure
basic training needs are delivered, employees are fully competent to undertake their roles,
and are able to reach their full future potential.
7. Working with the other Regional Manager and Account Director to ensure the collaborative
development of the client business, effective team working, and support to colleagues.
8. Work with the Client to support the continued development and improvement of the
workspace through new initiatives and innovations to help facilitate new, more flexible ways
of working.
9. Development of regional financial plans for revenue and profit delivery, reduction of WIP,
debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Feeding into CBRE and client finance systems.
10. Ensure completion of weekly BU Financial Report and Monthly Site Review reports to a high
standard and in a timely manner. Support the Account Director in completion of Monthly
client reports.
11. Ensure appropriate control systems to ensure statutory, policy and contractual commitments
are met.
12. Ensuring a customer focus within all areas of operational activities, and that effective
relationships are maintained with key client contacts.
13. Through the objective setting and performance review process, ensure all Workplace
Managers and site teams have agreed job descriptions and training plans for ongoing
development.
14. Monitoring of Concept (CAFM) System reporting by Workplace Managers and site teams
ensuring all planned and reactive work is completed in line with SLAs and data is a true
reflection of contract performance.
15. Ensuring all hard and soft service standards within the region are being met and costs
controlled in line with budget in conjunction with the relevant suppliers.
16. Manage the relationship with service providers to ensure that contractual commitments are
met and exceeded.
17. Other associated tasks as directed by line management
ACCOUNTABILITIES
- Reporting to CBRE Account Director.
- Accountable day-to-day to the relevant regional client contact.
- Line management responsibility for Workplace Managers, site teams and indirectly for
relevant sub-contractors including adherence to relevant QSHE guidance and legislation.
- Financial responsibility for the delivery of contract outputs for the region.
QUALIFICATIONS
High school leavers certificates or equivalent combination.
Bachelor's degree (BA/BS) or other relevant vocational training preferred.
EXPERIENCE NEEDED
Minimum of 8+ years experience in a client facing Facilities Management role.
Prior team management experience.
Ability to comprehend, analyse, and interpret the most complex business documents. Ability to
respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches, and
articles using distinctive style. Ability to make effective and persuasive presentations on complex
topics to internal and external audiences.
Utilise a high level of attention to detail as well as strong interpersonal skills.