IT Support Specialist

Client - Charity organisation
IT support specialist

Location: Fully Remote

Contract type: contract - Volunteer

The opportunity

Key responsibilities:

User administration

• Invite and manage guest users within the organisation s Microsoft 365 tenant.
• Create new user accounts and assign appropriate access levels.
• Manage M365 groups and security groups within Azure Entra ID.
• Ensure groups are monitored and flag any potential security concerns with access levels.

User support

• Provide technical support and training for staff and volunteers.
• Troubleshoot and resolve user access and IT-related issues in a timely manner.
• Develop user guides and documentation for system processes.

SharePoint

• Develop, configure, and maintain SharePoint sites.
• Create and manage document libraries and SharePoint lists.
• Provide training and support to users on SharePoint functionalities.

Power BI

• Create and maintain interactive reports and dashboards, ensuring data accuracy and integrity.
• Connect to various data sources, primarily SharePoint, and optimise data models using Power Query and DAX.
• Manage access controls and ensure data security compliance.
• Create user-friendly report interfaces in line with branding guidelines.

Skills and experience required

• Experience in one or more of the following: Microsoft 365, SharePoint, Power Platform, Power BI, Azure.
• Strong troubleshooting and problem-solving abilities.
• Familiarity with user administration and security best practices.
• Ability to provide IT support and training in a clear and accessible manner.
• Experience with data integration, report development, and compliance measures (for Power BI roles).
• Knowledge of UI design principles for creating user-friendly interfaces in Power BI reports.

What we offer

• The opportunity to contribute your IT skills to a meaningful cause.
• Hands-on experience with IT systems in a real-world, mission-driven organisation.
• A collaborative and supportive volunteer team.

How to apply

To apply, please submit your CV and a brief cover letter outlining your relevant skills and experience.

Join us and use your IT expertise to make a difference.