IT Infrastructure Desktop Support Analyst

Zachary Daniels are delighted to be supporting this household retail name in the appointment of an IT Infrastructure Desktop support Analyst to bring into their established team.

Reporting into the Group IT Manager your role will be to support and develop the Group IT Desktop Function over their Head Office and Store operations, providing technical assistance to the highest level to all end-users.

Key Responsibilities

Take ownership of desktop support including build, with a strong focus on defining, implementing and documenting standards in line with corporate guidelines

Help desk support - answering/following up/escalating support calls for all IT queries in a professional manner, respecting internal SLA

Active Directory Maintenance

Managing Employee setup/maintenance and deletion

Create/Update training/help files to build/develop end users IT skills

Monitor IT systems to pre-empt faults/failures, including data backup control

Inventory Management of kit

Take ownership of projects where required.

Skills and experience

Preferably an IT degree (other qualifications will also be considered)

Help desk support experience essential - Retail support including POS, Cegid would be a bonus

Windows Server 2016 and 2019, Win11 Microsoft Office 365, certificates and encryption, Active Directory, TCP/IP, DHCP, DNS, VLAN, VPSX, Riverbed and AV(TrendMicro) Software.

iOS and oSX Skills

MDM i.e. MobileIron

SAP exposure

Familiar with IT security guidelines (ISO, or equivalent)

Motivated individual with good time management and prioritisation skills

Excellent attention to detail

Excellent telephone manner

Good communication skills, both oral and written

ITIL Foundation certified (or good awareness/understanding)

Advantageous to have Working Knowledge of Cisco Hardware, CCTV and Access Control, and Experience of Group Policy Management and SCCM management

Please note that the role will require for the successful applicant to travel on a regular basis to a variety of sites and therefore a full UK Driving Licence is required (pool car will be provided).

This is a fantastic opportunity for a motivated and driven Desktop Support Analyst to progress their career within a business recognised for their commitment to internal progression and career advancement.

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