Service Contracts and Warranty Network Development Coach

Service Contracts and Warranty Network Development Coach

Location: Nationwide role, your office base will be home/Milton Keynes
Salary: Competitive, DOE + Excellent Benefits!
Contract: Permanent, Full time
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, employee referral scheme, private health insurance, pension contribution, eye test vouchers, electric vehicle salary sacrifice scheme, employee assistant programme

We are DEKRA Automotive and we are now recruiting for a Service Contracts and Warranty Network Development Coach to join us.

We are a global business employing over 49,000 employees in more than 60 countries on all six continents! Could you be our next hire

You will provide coaching and training relating to service contracts products and warranty claims procedures provided by Daimler Truck UK to sales and service team members within the DTUK franchised dealer network.

In addition to the above, you will be specifically responsible for:

• Developing and maintaining a deep understanding of service contracts and warranties
• Dealer profitability supporting the dealer network development through identification and management of best practice processes
• Remaining compliant with best practice within the truck sector
• Coaching and developing dealers to manage their service contracts and warranty accounts
• Training and coaching sales executives, service advisors and technicians on contract details and service standards
• Monitoring service delivery to ensure compliance with contract terms
• Establishing the most effective methods of training, identifying and closing any knowledge gaps
• Reviewing dealers self-audit programmes to support all service contract and warranty accounts

In order to be successful in this role, it is essential that you have:

• The skills to coach, mentor and encourage dealer staff
• Ability to communicate professionally and credibly
• An understanding of truck aftersales and customer service
• Conversant with service contract and warranty processes both at Dealer and Manufacturer level
• Experience of warranty systems
• Strong analytical and problem-solving skills, with an ability to thoroughly investigate issues
• Up-to-date vehicle technical knowledge would be beneficial

Please note, this role involves national travel on a weekly basis.

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.