IT Account Manager - Hybrid

Essential Managed Service Provider experience - Cloud & Infrastructure

About the Company

Our client is recognised as one of Europe's top Managed Service Providers, delivering cutting-edge IT infrastructure, cybersecurity, support, and consultancy services. They provide enterprise-level solutions tailored to the needs of mid-market and fast-growing organisations - helping clients build secure, scalable, and future-ready technology environments.

The Role

As an Account Manager, you'll report directly to the Accounts Director and collaborate closely with a team of experienced Account Managers. You'll be the key point of contact for clients - their trusted advisor, advocate, and strategic partner.

Your mission will be to understand each client's unique challenges, ensure exceptional service delivery, and identify opportunities to add value. This role blends relationship management, technical insight, and strategic thinking to drive client satisfaction, retention, and revenue growth.

If you enjoy building strong, long-term partnerships and thrive in a fast-paced, client-focused environment, this is an exciting opportunity to join one of Europe's most respected managed service providers.

What You'll Bring

• Proven experience in B2B account management, client services, or a service desk role
• Strong communication and presentation skills, with the ability to engage a range of stakeholders
• Confidence with numbers and the ability to discuss pricing, budgets, and commercial data
• A proactive, energetic approach and a passion for delivering exceptional customer experiences
• A solid understanding of IT systems and managed services