Assistant Bereavement Services Officer

Are you compassionate, reliable, and looking for a rewarding role where you can make a real difference to people during difficult times? The City of London Corporation is seeking an Assistant Bereavement Services Officer to join the team at the City of London Cemetery & Crematorium.

This is a unique opportunity to work in a respectful, customer-focused environment, providing essential support to the bereaved and assisting in the delivery of high-quality cemetery and crematorium services.

About the Role

As an Assistant Bereavement Services Officer, you will be the first point of contact for visitors and families, providing information and support regarding burials, cremations, and memorialisation. Your role will involve both front-of-house and administrative responsibilities, including:

• Managing reception and switchboard enquiries with sensitivity and professionalism

• Advising the public on burial, cremation, and memorial options

• Handling ashes and ensuring all statutory instructions are followed correctly

• Maintaining accurate records and statutory registers

• Processing payments and producing reports as directed

• Supporting cemetery events and working collaboratively with the wider team

• Driving members of the public within the cemetery grounds using a minibus

What We're Looking For

We are looking for someone who is calm, empathetic, and highly organised, with a strong focus on delivering excellent service to members of the public, especially those recently bereaved.

Essential requirements:

• Strong administrative skills and accurate record-keeping experience

• Excellent communication and customer care skills

• A clear and professional telephone manner

• Ability to work independently and as part of a team

• A full UK manual driving licence

• Competence in using IT systems, including Microsoft Office.

Desirable:

• Experience working in a cemetery or bereavement services setting

• Understanding of grief and loss and how to support individuals in distress

• Knowledge of workplace health and safety practices.

Why Join Us?

You'll be joining a respected and supportive team within the Environment Department of the City of London Corporation. We offer a meaningful role in a calm and dignified working environment, where your contribution helps support families during a very important time in their lives.

You will receive:

• A structured induction and training to cover all six service desks

• Ongoing professional development opportunities

• Access to the City Corporation's benefits and wellbeing programmes.

Apply now to be part of a team that upholds compassion, dignity, and professionalism at every step.

Closing date: 12 Noon on Monday 4th August 2025

To apply online please click the Apply online button below.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

We reserve the right to close the advert earlier should we receive a high number of applications.

Because our roles are so varied, we don't have a 'one size fits all' policy for workplace attendance. How many days a week you'll be required to attend your workplace will depend on the requirements of your role. It's important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

We will be reviewing this policy and approach at regular intervals to ensure we're meeting our attendance needs.