ROAD FREIGHT IMPORT EXPORTS

Overall Purpose of the Role

To support the efficient and effective operation of the Road Freight department by managing and coordinating all aspects of GB/EU road freight services including import, export, cross-trade, domestic, and courier shipments. This role plays a key part in maintaining high levels of customer service and ensuring all transport requirements are completed accurately and on time.

Key Responsibilities

• Manage and oversee end-to-end process for all GB/EU road bookings (import, export, cross-trade, domestic, and courier shipments)

• Deliver a high level of customer service, ensuring all client-specific requirements are met and exceeded

• Maintain daily communication with hauliers, foreign partners, and suppliers

• Liaise with internal departments including Sales

• Create and process transport documents including collection and delivery notes

• Arrange insurance cover and prepare packing lists when requested

• Provide quotations to clients based on service type and costings

• Generate accurate invoices and handle associated documentation

• Assist in resolving queries, managing claims, and handling general customer enquiries

• Input data accurately and upload PODs (Proof of Delivery) into systems

• Ensure timely collection of all necessary documentation for customs clearance and cross-channel shipments

Experience & Knowledge Advantage:

• Experience using Boxtop (or similar freight management systems)

• Familiarity with ADR/HAZ goods procedures

• Understanding of customs documentation such as T1s, EUR1s, Certificates of Origin, and Carnets

• General knowledge of various transport modes (road, air, sea, courier)Monday to Friday 8.00-16.30pm