Store Manager

Position: Store Manager

Location: London, Belgravia

Hours: Full Time - must be available to work Saturdays

Salary: Experience based

About the Role

Our client are on the lookout for a proactive Store Manager to lead the team at their new Belgravia store. You'll be a key part of bringing the brand to life on the shop floor-building strong relationships, both within the team and with their customers, and creating a warm, service-led environment.

Responsibilities

Sales

• Understand store targets, ensure sales targets are met, and relay them to the team.
• Monitor daily, weekly, and monthly sales performance; identify trends, develop action plans, and communicate strategies that support sales and profitability goals.
• Make sure daily store figures are accurately communicated to the team.
• Compile and submit weekly reports with feedback.
• Lead by example on the sales floor, actively engaging with clients to deliver top-tier service.
• Ensure smooth day-to-day store operations while adhering to all policies and procedures.
• Stay updated with company policies in the handbook and ensure team compliance.
• Encourage dress code compliance in line with policy.
• Ensure the shop floor is always covered, and breaks are scheduled outside of peak hours.

Customer Experience

• Provide the best possible customer experience to all visitors.
• Build organic and long-lasting relationships with customers.
• Be aware of their regular customers and VIP's.
• Ensure customers are approached in accordance with brand guidelines and tone of voice.
• Collaborate with the Customer Care team and operational functions to ensure policies are aligned for optimal customer experience.

Team Development & Leadership

• Be a constant support and source of motivation for your team.
• Be the point of contact for all people-related issues within the store.
• Lead by example on the shop floor.
• Assist with identifying training needs and implementing development plans.
• Conduct regular performance reviews, set clear goals, and promote a culture of learning and improvement.
• Create an open, friendly, and communicative team environment.
• Work cross-functionally with the Head Office team to align on business objectives and meet commercial needs.

Stock & Visual Merchandising

• Oversee all aspects of stock management.
• Create ASNs from the warehouse for inventory purposes.
• Maintain visual merchandising guidelines and store presentation standards.

Who you are

• 5+ years of experience in people management in a high-volume, fast-paced retail environment.
• Strong commercial understanding of modern luxury.
• Able to thrive in a fast-paced environment with a high attention to detail.
• Highly organized, proactive, and an effective leader.
• Proven track record of delivering exceptional results in retail.
• Passionate about brand leadership and team development.
• Excellent collaboration, delegation, and decision-making skills under pressure.
• A positive, proactive team player with a can-do mindset.
• Self-motivated with strong communication and people development skills.
• Advocates for continuous learning and employee growth.
• Maintains a positive attitude and loyalty to the brand.
• Flexible and available to work retail hours, including evenings, weekends, and holidays.

Employee Benefits

• 25 days holiday
• Generous Staff Discount and Allowance
• Workplace Pension Scheme offered through NEST
• Creative working environment and collaborative team culture.

Inclusion Statement From the client

We recognise the lack of diversity in the fashion industry, and we particularly encourage applications from candidates from Black, Asian, ethnic minority and socioeconomically disadvantaged backgrounds which are particularly underrepresented in our industry. We are an equal opportunities employer, and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.