Head of Central Operations

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we d like to make work a special place to be too. We re the UK s most loved bed retailer, so it s important our people feel the love as well. There s over 250 of us at our affectionally named Bedquarters in High Wycombe, Buckinghamshire, where every dreamer makes a difference. We re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together. And together we ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We re owned by the world s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You ll even get a guided tour when you join and that s part of our mission to get you fully bed-ucated during your induction. With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that s a lot of Zzzs. So if you re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you. Dreams. Love your job.

We re looking for a new Head of Central Operations to join our Retail Operations team based in Loudwater, Buckinghamshire. In this role, you will act as the voice of the Retail, working collaboratively with other functions, ensuring everything we do is focused on customer service excellence. Lead the Retail Central Operations function to continuously improve and enable smooth effective Retail operations across the estate. Support the senior leadership team in the delivery of our brand strategies by maintaining strong operational controls, supporting the communications strategy and focusing on continuous improvement. Ready to skip the snooze button and get stuck in? Here s a taste of what you ll be doing day-to-day - Develop & implement a central operational plan aligned with business strategy that ensures effective execution. - Design an optimum Store Operating Model to simplify processes, reduce inefficient workload and drive consistency across every store. - Identify cross-functional opportunities and solutions to simplify retail operations. - Ensure the effective management of store workload through capacity & impact planning, influencing and challenging cross-functionally. - Lead business and operational projects as part of the Senior Leadership Team - Design and deliver a fit for purpose communication framework, adopting an appropriate and maximum impact communication style to ensure that communication methods are clear simple and effectively engage Retail teams. - Lead operational & business change agenda in stores to deliver planned benefits through and with all functions. - Represent Operations in forums and projects across the business. - Co-ordinate & review projects & activities that impact Retail. - Ensure legal, regulatory and operational compliance whilst also effectively managing risk alongside the experts in their field. - Build a highly capable & diverse team focused on delivery through simplification, communication and teamwork. - Empower the team to succeed through effective leadership and coaching. - Role model the company behaviours and values to drive and embed our culture. - Ensure that strong succession plans are in place throughout your business area.

This is the type of person we re dreaming of:

- Leadership: Someone who can set a clear vision and strategy for the central operations team. High ethical standards and integrity in all business dealings. - Strong Communicator: Excellent verbal and written communication skills to effectively convey ideas and collaborate with various stakeholders. - Problem Solver: Ability to identify issues, analyse data, and develop innovative solutions to improve operational efficiency. - Team Builder: Experience in building and leading high-performing teams, fostering a collaborative and inclusive work environment. - Detail-Oriented: Keen attention to detail to ensure accuracy and quality in all operational processes. - Adaptable: Flexibility to adapt to changing business needs and priorities, and thrive in a fast-paced environment. - Customer-Focused: Commitment to delivering exceptional service and support to internal and external customers. - Data-Driven: Proficiency in using data and analytics to drive decision-making and measure performance. - Financial Acumen: Strong understanding of financial principles and the ability to manage budgets and resources effectively. In your dream role, you ll also receive: - Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers. - Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping. - Buy-in schemes: You ll have the opportunity to buy extra holiday, private healthcare, or savings and loans. - Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel. - Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an out of hours GP service. - Electric Car Scheme - Our salary sacrifice eclectic car scheme is a budget friendly way to cruise around in style and most importantly, lower those emissions! - New to 2024 - enhanced maternity & paternity pay - On-site gym, Step into our newly refreshed, free on-site gym, where you ll find everything you need to stay fit and energized. From cardio machines and versatile free weights to dynamic cable machines, resistance bands, and even boxing bags, we ve got it all! - Hybrid working: Whether you re an early bird or night owl, we trust you to work your hours responsibly to suit you!