Senior Engineer - ICT (Previous Relevant Experince is Required)

Senior ICT Engineer 6 Network Services

Are you an experienced Senior ICT Engineer passionate about Networks and ICT infrastructure? Ready to make a real difference by supporting one of the UK 27s most crucial emergency services organisations?

Telent is looking for a Senior ICT Engineer to join our Network Services ICT team, delivering expert 3rd line support, infrastructure build and configuration, and innovative solutions for a prestigious Merseyside based Emergency Services organisation - a cornerstone of safety for millions.

This is more than a technical role. It 27s about keeping the critical systems that help save lives running flawlessly. You 27ll be part of a 3hybrid working 4 environment with flexible time between working from home, working out of our Liverpool office (L30 1NY), and various Merseyside customer sites. If you 27re driven by challenge, continuous learning, and impactful work, this role offers a fantastic career step.

Why this role matters

Our Emergency Services / Blue Light customer relies on secure, resilient, and cutting-edge ICT and Network infrastructure to respond to emergencies 24/7. As a Senior ICT Engineer on this team, you 27ll be pivotal in maintaining and enhancing network infrastructure that enables first responders to save lives and protect communities.

Your specialist skills will directly impact operational efficiency and the delivery of life-critical services. From troubleshooting and fixing complex network issues to leading the deployment of new technologies, your work will ensure our Emergency Services customers have the dependable digital backbone they deserve.

What you 27ll be doing

As a Senior ICT Engineer, your expertise will be the backbone of the ICT environment, supporting day-to-day operations and strategic projects:

• Deliver expert 3rd line ICT support for network hardware, applications, and systems, ensuring minimal downtime.
• Manage the full lifecycle of network devices, including routers, switches, firewalls and access points.
• Monitor network performance and capacity to ensure optimal utilisation, reliability and scalability.
• Design, configure, test, and implement new network infrastructure and ICT solutions that meet stringent operational demands.
• Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows.
• Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues.
• After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies.
• Work within ITIL frameworks, ensuring all processes align with best practice and regulatory standards.

Who you are

We 27re seeking a proactive, knowledgeable Senior ICT Engineer who thrives in a fast-paced, mission-critical environment:

• Proven experience in a Network infrastructure support role, ideally within Emergency Services or Blue Light Services industries.
• Strong operational experience with Cisco network technologies including routers, switches, firewalls and access points.
• Excellent understanding of key network protocols and concepts such as OSPF, BGP, NAT, TCP/IP routing, load balancing and high availability.
• Experience with VPN technologies such as IPSEC, SSTP, PKI, policy/route-based VPNs and VTI/GRE tunnels.
• Experience working with Cisco Secure Threat Defence (Firepower) and Netgate pfSense firewalls.
• Cisco Professional accreditation (CCNP) is desirable but not essential.
• Security Cleared to NPPV3 level or eligible to gain NPPV3 and SC Clearance
• Holder of a UK driving license and readiness to travel across Merseyside sites - flexiblity required.
• Comfortable working independently and as part of a team, with excellent communication skills and a customer-focused mindset.

What we offer

At Telent, your career is a journey - one that spans sectors, technologies, and challenges. We invest in your growth, learning, and wellbeing, nurturing an inclusive culture where diversity is celebrated, and everyone can thrive.

• Company vehicle provided for travel across Merseyside sites.
• Uncapped overtime options.
• On-call/standby salary uplift (1 week in every 4/5 weeks).
• 26 days annual leave plus public holidays 6 and flexible buy/sell options.
• Company pension scheme and access to the Flexible Benefits / Rewards portal.
• Family-friendly policies and occupational health support.
• Discounts on cinema, restaurants, and shopping via the Telent Rewards scheme.

Telent

We are proud of our values - Be Collaborative, Be Inclusive, Be Customer Focused, Take Responsibility - and we are committed to reflecting the communities we serve in everything we do.

Ready to power critical services with your ICT expertise?

Join Telent and help keep our Emergency Services ICT and networks secure, resilient, and mission-ready. Apply now to be part of a team where your skills protect lives every day.

About Telent

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK 27s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you 27ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You 27ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.

Brilliance brought together.

We are guided by our values and behaviours:

Be Inclusive

Take Responsibility

Collaborate

Be Customer-focussed