Debt Recovery Officer

Position: Customer Account Lead

Contract: Permanent, Full-Time

Hours: 35 hours per week Persona: Agile (20-40% in the office, 3-4 days remote work) Location: West Ham Lane, London, or Sale Point, Manchester Salary: Starting at 31,923 (London), 28,045 (Outside London) Closing Date: 26th January 2025, 11:59 PM

Join Our Income Management Team

Are you ready to make a difference? We are seeking passionate, customer-focused individuals to join our Income Management Team as Customer Account Leads. This is your chance to play a vital role in delivering excellent service, reducing arrears, and maximizing income for our residents.

Why Work With Us?

We combine a social purpose with commercial drive to create homes and neighborhoods everyone can be proud of. Recognized as one of the UK's Best Workplaces for Women and certified as a Great Place to Work, we value our people and are committed to their growth and wellbeing.

What We Offer:

• Annual Leave: 28 days, increasing to 31 after 3 years.
• Pension Scheme: Double contribution up to 6%.
• Health Benefits: Cash plans and wellbeing offers.
• Life Assurance: Generous coverage.
• Flexibility: Agile working and family-friendly policies.
• Learning & Development: Comprehensive professional growth opportunities.

About the Role

As a Customer Account Lead, you will manage a portfolio of accounts, helping residents resolve outstanding arrears through proactive engagement and tailored solutions. Balancing compassion with resilience, you'll deliver excellent outcomes while meeting KPIs in a fast-paced environment.

Key Responsibilities:

• Manage the full arrears lifecycle, from new tenancies to legal action for possession.
• Collaborate with internal teams and external partners to maximize residents' income and sustain tenancies.
• Make informed decisions, adhering to pre-court protocols and income collection policies.
• Maintain accurate records and ensure timely action to minimize arrears.

What You'll Bring:

• Proven experience delivering exceptional customer service in challenging situations.
• Strong decision-making, negotiation, and problem-solving skills.
• Knowledge of welfare benefits and arrears management.
• Resilience, empathy, and the ability to handle sensitive conversations effectively.

Be Part of Something Bigger:

We aim to build more than homes-we build communities. With a strong focus on supporting neighborhoods and providing opportunities, we invest in long-term partnerships to empower residents.

If you're ready to join a team where you can make a real difference, apply today!

Apply Now
Don't miss your chance-applications close on 26th January 2025 at 11:59 PM.