Retails Sales Associates

TWG Tea offers close to 1000 luxury teas from 45 different countries including countless exclusive teas, all hand blended in Singapore and has one of the largest selections in the world. We create daring and exclusive blends, using the most fragrant flowers and fruits from Europe, the most exotic spices, and only the finest, single estate teas from remote and mysterious regions of the world. Our experts travel across the globe, tasting countless teas in a rigorous quest for the rarest of teas. This relentless quest has also meant fruitful direct contact with planters, yielding some wonderful teas.

We are looking for someone energetic ,customer/detail orientated and a massive Team player.

Key Responsibilities:

Providing exceptional standards of customer experience surpassing customer expectations at every opportunity by following the Company's policies and SOP,s.

Demonstrating and reflecting the glamorous, luxury Tea,s through customer service, attitude, personal grooming, dress code and behaviour

Developing a detailed knowledge of the product including construction, materials, care and designin order to provide exceptional and knowledgeable customer service

Participating in, and representing TWG Tea UK at all times and during promotional events and activities in particular

Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the boutique performance

Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase boutique performance and reach individual and store targets

Actively ensuring merchandise presentation reflects VM standards and general tidiness and cleanliness of the boutique at all times

Playing an active role in replenishing stock according to TWG tea UK procedures and policies

Collaborate with the team in organizing the product in the stock room including participating in stock takes and helping to keep the stock room tidy and clean

Attending and participating in all store meetings and training events as required ensuring good communication is maintained

Skills:

Demonstrable success gained as a Sales Associate with a recognised luxury brand

Excellent communication skills both written and verbal

Fluent English. A second & third language would be ideal

Demonstrable sales skills

Knowledge and understanding of the luxury market and customer service.

Successfully able to handle multiple demands and competing priorities

Seeks opportunities to be proactive and pre-empt client needs

Demonstrates respect and politeness and regularly exceeds customer expectations

Shows innovation and initiative in setting customer care standards

Team player

Strong attention to detail

Able to work flexibly, embrace and manage change

Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability

Enthusiastic, self-confident and self-confidence and Professionalism is maintained under all circumstances

Prepared to go the extra mile to achieve targets.