Aftercare Coordinator - 12 month FTC

Aftercare Coordinator - 12 months fixed term Location: Reading Town Centre (Thames Tower, opposite Reading Train Station)Salary: £30,000 - £35,000 DOE per annum + bonus

We are looking for an Aftercare Coordinator to join our client on a 12 months fixed term contract to support during a busy period as they complete on more properties across their portfolio. This is a fantastic opportunity to be part of a growing organisation in the private rented housing sector, working in a modern office directly opposite Reading train station.

The Role:As an Aftercare Coordinator, you'll play a key role in supporting the aftercare/defects team and ensuring our residents enjoy a smooth and positive experience in their homes. You'll liaise with developers, contractors, and internal teams to resolve issues, manage defects, and ensure high-quality standards are maintained throughout.

Key Responsibilities:

• Liaise with developers, consultants, and contractors during the defect rectification period.

• Schedule and attend visits to residents' homes to review reported issues.

• Monitor and escalate contractor performance where necessary.

• Manage the end-of-defects inspection process.

• Keep systems and records up to date and provide reports to the Aftercare Manager.

About You:

• Experience in a similar aftercare, defects, or customer service role (ideally with a developer or contractor).

• Excellent communication and organisational skills.

• A proactive, solution-focused mindset with the ability to work independently and collaboratively.

• A professional, approachable manner and strong customer focus.