Payments Technical Analyst

Payments Technical Analyst (Contract)

Duration: 12 Months (Possibility for extension)

Location: London/Hybrid (2 days per week on site)

Rate: A highly competitive Umbrella Day Rate is available for suitable candidates

Role Profile

As our Payments Technical Support Analyst, you will play a pivotal role in managing all technology aspects related to non-production environments for our central payments services hub and instant payments applications. Your contributions will directly impact our internal back-office operations and customer-facing applications.

Key Responsibilities:

• Analyse development requirements from project managers and business analysts.
• Maintain technical documentation for core applications and their interfaces.
• Manage software deployments to test environments and keep installation documentation updated.
• Collaborate with vendors and internal teams to resolve technical issues.
• Communicate readiness of technical changes to QA testers and Project Managers.
• Create change documentation, including maintenance requests and user template change requests.
• Maintain deployment plans for changes until production rollout.
• Facilitate change migration between development and QA test environments, ensuring smooth handovers to production support teams.
• Participate in project and progress meetings, managing and reporting project delivery as required.
• Assist with unit testing of technical changes alongside service owners.

Who You Are:

• You have a general understanding of payments and compliance business areas.
• You thrive in a complex matrix of business SMEs and IT teams.
• You can analyse and articulate problems clearly and concisely.
• Your communication skills (both written and spoken) are top-notch!
• You are well-organised, structured, and maintain an open dialogue with management.

Desired Skills:

• Strong analytical and problem-solving abilities.
• Excellent interpersonal skills, with a focus on service orientation and empathy.
• Fluent in written and spoken English.
• Ability to work sensitively and effectively in a multicultural environment.
• Results-driven with a strong sense of accountability.

Technologies You'll Work With:

• Oracle Database
• IBM MQ Interfaces
• IBM Websphere
• IBM Tivoli Workload Scheduler
• Urban Code for automatic deployment
• JIRA for defect tracking

Candidates will need to show evidence of the above in their CV in order to be considered.

If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.

We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.