Manager

Are you ready to lead a unique experience where games, challenges, and teamwork are at the heart of everything? We're looking for a passionate, organized leader with strong leadership skills to join the Prison Island adventure : an international entertainment concept inspired by action and strategy games !

Position: Unit Manager

Location: London, Horney street

Start date : december, 15th

Contract Type: Full-time, 40h / week

Reports to: General Management / Board of Directors

Languages: English other languages are a plus

Conditions:

Gross annual salary: £

Annual leave: 28 working days

Exclusive benefits:

• Free entry to the game
• 30% discount for friends or family (up to 3 times per year)
• Annual pay raise
• Annual bonus (based on turnover)
• Opportunity to grow within an international group

Working Hours: Variable schedule with rotating shifts, including weekends and bank holidays.

Main Responsibilities:

1. Operational Management

• Coordinate daily operations of the center (reception, bookings, games, cleaning, security)
• Supervise technical maintenance of game rooms and equipment
• Manage inventory and place orders (snacks, drinks, game materials)
• Monitor KPIs and implement improvements to maximize performance

2. Team Leadership

• Recruit, train, and manage a dynamic team responsible for the gaming area and bar
• Create work schedules adapted to customer flow
• Promote a positive and motivating environment
• Manage HR administrative processes (contracts, absences, evaluations)

3. Customer Experience

• Ensure excellent customer service
• Handle complaints empathetically and effectively
• Create events, campaigns, and promotions to enhance the Prison Island experience

4. Financial Management

• Manage cash and daily financial flows, providing reports as needed
• Control operational costs and optimize expenses
• Assist in preparing budgets and monthly reports

Why join us?

• You'll lead an unprecedented adventure in London
• We value people and team spirit
• Every day is different and no challenge is the same

Apply now and help us build Prison Island London!

Let's create together a place where the game turns into unforgettable memories for our customers and for you.