Resident Services Officer

Resident Services Officer Social Housing
Location: Office-based, travel between sites (Nearest station: Elephant & Castle)
Hours: 35 per week (8:00 AM - 4:00 PM, 1-hour lunch)
Work Setup: 5 days in the office (No hybrid working)
Rate: £31.02 per hour

Purpose of the Role

• The Resident Services Officer will provide a comprehensive and supportive housing management service to residents on assigned estates.
• The role ensures that tenancies and leases are properly managed, and that residents understand their rights and responsibilities.
• The post-holder will work closely with colleagues and partner agencies to promote resident involvement and inclusion.
• They will also manage cases of antisocial behaviour, nuisance, and domestic abuse in accordance with policy and best practice.

Key Responsibilities

• Provide a high-quality, resident-focused housing management service
• Respond to tenant and homeowner queries in line with policies and procedures
• Manage tenancy processes, including sign-ups, tenancy audits, mutual exchanges, successions, and terminations
• Handle and resolve antisocial behaviour, nuisance, and domestic abuse cases sensitively
• Promote resident engagement and inclusion, ensuring they are informed and consulted on estate matters

Requirements

• Social housing experience is essential
• Must hold a valid Enhanced DBS before starting

If you're a contractor with social housing experience and an Enhanced DBS, apply today!

Please contract (url removed) for more information.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.