Service Desk Coordinator

Service Desk Coordinator - London (W1) £35,000 - £40,000 + benefits

Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences.

We're seeking a highly organised Service Desk Coordinator to join our Client's busy team. In this role, you'll be the backbone of client support - managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare.

What you'll do

• Manage and allocate service tickets via phone and email
• Schedule and coordinate engineers across multiple client sites
• Maintain clear client communication throughout the support process
• Oversee CRM updates and ensure accurate project documentation
• Support contract renewals, quoting, and ordering of parts

What we're looking for

• Strong admin & coordination skills in a fast-paced service environment
• Excellent communicator with a professional telephone manner
• Confident multitasker with great attention to detail
• IT-literate (Microsoft Office & ticketing systems)
• Experience in customer service, IT, engineering, or AV sectors is ideal

What's on offer

• Competitive salary + benefits
• 23 days holiday + bank holidays + your birthday off
• Company pension
• Regular social events
• Ongoing training & development
• 37.5-hour working week