Store Manager

Store Manager - Luxury Home & Lifestyle Retail

Location: Ashford Designer Outlet, AshfordSalary: From £30,000 per annum + benefitsJob Type: Full-time

About the Role

We are seeking an experienced and driven Store Manager to lead our retail team at the prestigious Ashford Designer Outlet. This is an exciting opportunity to join a well-established, design-led brand known for quality, heritage, and exceptional customer experience.

As Store Manager, you will take full ownership of store performance, leading your team to deliver outstanding results while maintaining the highest standards of presentation, service, and operational excellence.

Key Responsibilities

Commercial & Operational Management

• Take full responsibility for sales performance, profitability, and store KPIs
• Manage stock control, deliveries, pricing, and markdowns
• Oversee cash handling and payment systems in line with company procedures
• Monitor and control store costs and overheads (e.g. staffing, utilities)

Leadership & Team Development

• Lead, motivate, and inspire a team of Sales Advisors
• Recruit, train, and develop staff to achieve their full potential
• Conduct performance reviews and ongoing coaching
• Ensure compliance with employment law and HR policies

Customer Experience & Merchandising

• Deliver an exceptional customer journey that reflects the brand's premium positioning
• Plan and execute visual merchandising to maximise sales and brand impact
• Drive a culture of service excellence and customer satisfaction

Administration & Compliance

• Complete all Head Office reporting and paperwork accurately and on time
• Ensure store fixtures, equipment, and environment are maintained to a high standard

About You

• Minimum 2 years' experience in a retail management or supervisory role (Outlet or standalone environment preferred)
• Proven ability to drive sales and achieve targets
• Strong leadership and team management skills
• Highly organised, proactive, and detail-oriented
• Excellent communication and customer service skills
• Ability to work under pressure and manage competing priorities
• A flexible, hands-on approach with a team-player mindset

What We Offer

• Competitive salary starting from £30,000 per year
• Company pension scheme
• Generous employee and store discounts
• Opportunity to work within a premium retail environment
• Career development within a growing and dynamic business

Apply Now

If you're a passionate retail leader looking to take the next step in your career within a premium outlet environment, we'd love to hear from you.