Housing Access Officer

The Market Management Service was established to ensure that Enfield's private rented sector meets resident's needs. The aim of the Market Management is operationalised by the provision of range of PRS interventions and initiatives including emergency and temporary accommodation and PRS Housing Services, including procurement, allocation, and management services.
The Housing Access Team will ensure the allocation of TA and PRS housing in line with the statutory homelessness framework and the priorities of the service. The Housing Access will manage a housing access register and coordinate PRS access to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
The Housing Access Team will ensure the provision of effective Housing Access Team Advice and Casework and ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness framework
The Housing Access Team will effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
The Housing Access Team will ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives
The Housing Access Team will contribute to the effective management of the void and relet processes
Dimensions including Structure Chart:
1. Annual budgetary amounts with which the role is either directly or indirectly concerned:
N/A
2. Structure Chart:
Page 2 of 10
Property Manager
Last revised September 2020
3. Number of direct reports:
N/A
4. Nature of reporting relationship between post holder and line manager
Report to Housing Access Team Leader
Attend relevant Service and Team Meetings
Regular email correspondence and telephone contact with the Head of Market Management, Housing Advisory Service Management Team and Director (where required)
5. Any other relevant statistics
Key Accountabilities:
Insert the most important and frequent accountabilities first.
(You are not restricted to eight accountabilities)
Accountabilities
1. Provide advice, guidance, and training on Team issues to internal and external partners
2. Ensure all casework and housing data is accurately recorded on notes and IT systems
3. Ensure all housing meets required national and local standards and compliance
4. Contribute the efficient and effective management of voids and relets processes
5. Ensure all homelessness casework is delivered in line with the statutory homelessness framework
6. Provide accurate and relevant housing, welfare, homelessness advice and support to applicants
7. Any other duties reasonably requested by management
8. Carry out all accountabilities in compliance with the Council's Policies and Procedures
9. Ensure Housing Access Database is accurate and up-to-date
10. Ensure housing access processes and procedures and housing access data is used to improve PRS access and TA-move-on to applicants with more complex needs
11. Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid new TA placements, and reduce TA through suitable final relief offers and PRSOs.
12. Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness
13. Ensure the rapid and lawful allocation of housing (TA & PRS) provided by partners, including Housing Gateway, Capital Letters, and other TA and PRS initiatives
15. Provide advice and guidance about Housing Access issues to other Services and Teams in HAS and the wider Council and contribute to the induction and training of new staff
16. Write and issue statutory offers and statutory decision notifications, including discharge of duty notifications
17. Set up properties on IT systems
18. Liaise with supplier to arrange key collection and access to Sign-up and arranging key collection, or S188 duty discharge if required
19. Negotiate with suppliers to procure units
20. Set up and close down tenancies and rent accounts on systems in liaison with casework teams
21. Complete pre-allocation checks, including Right to Rent check
22. Accompany applicants with more complex need to viewings
23. Negotiating with tenants to take properties
24. Negotiation of void periods with suppliers, including Capital Letters
25. Arrange storage and removal service where required
26. Raise payments to suppliers

Key Relationships (Internal and External):
Internal:
Council Housing Teams
Managers across LBE
TA Procurement
Housing Assessment and Allocation Team
Housing Options and Advice Team
Voids, Repairs and Compliance Team
Customer Services Centre
Adult Social Care
Community Safety Team
Legal Services
Environmental Health
Councillors and MPs
External:
Landlords and Agents
Police
London Fire and Emergency Planning Authority
Voluntary and Support Groups
Contractors
Housing Associations Partners
Partner local authorities
Probation Services, MAPPA
Housing Associations/Registered Providers
Third Sector organisations

Property Manager

Equality and Diversity:
The Council has a strong commitment to achieving equality in its service to the community and the employment of people and expects all employees to understand, comply with and promote its policies in their own work.
Health and Safety:
The post holder shall ensure that the duties of the post are undertaken with due regard to the Council's Health and Safety Policy and to their personal responsibilities under the provisions of the Health and Safety at work Act 1974 and all other relevant subordinate legislation.
For a more detailed definition of these responsibilities, refer to the current versions of the Corporate Health & Safety Policy, Group Safety Policy and employee information leaflet entitled "Health & Safety Policy; Guidance on Staff Health & Safety Responsibilities".
Corporate Health and Safety Responsibilities
All employees have personal responsibilities to take reasonable care for the health and safety of themselves and others.

This means:
1. Understanding the hazards in the work they undertake;
2. Following safety rules and procedures;
3. Using work equipment, personal protective equipment, substances, and safety devices correctly; and
4. Working in accordance with the training provided and only undertaking tasks where appropriate training has been received.
Employees shall co-operate with the Council by allowing it to comply with its duties towards them. This requires employees to:
take part in safety training and risk assessments and suggest ways of reducing risks; and
take part in emergency evacuation exercises.
Employees shall report all accidents, 'near miss' incidents and work related ill health conditions to their manager/supervisor/team leader.
Employees shall read the Corporate Health & Safety - Organisation Part B Policy to ascertain and understand their responsibilities as an employee, line manager, Assistant Director or Director of the Council.
Information Security:
In order to protect the confidentiality, integrity and availability of Council information, including information provided by customers, partner organisations, and other third parties, where applicable, employees will comply with the Council's Information Security Policy.
Statement of Commitment to Safeguarding of Children and Vulnerable Adults through safer employment practice:
Enfield Council is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safe recruitment of staff is central to this commitment, and the Council will

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