Income Manager

Income Manager

Permanent, Part time (circa 4 days per week - flexible)

Salary, circa £50,000 pa (FTE)

Our client is a successful, small community-based registered provider of social housing based in Penge, Southeast London. They own and manage approximately 650 homes, with more in the pipeline; including those that they manage as part of a partnership with the London Borough of Bromley. They are passionate about working together with residents and making a positive impact on the community.

We are seeking an experienced manager, with a strong customer focus and good understanding of all aspects of income management, complaints and the legal and regulatory framework in which we work. The successful candidate must be able to work holistically with residents whilst simultaneously protecting the organisation's income streams and ensuring relevant KPIs are met. We need someone who wants to make a positive difference to our residents and can inspire and lead their team to deliver a proactive and supportive income recovery service, with a strong focus on resident satisfaction. We are a small, friendly, enthusiastic and customer focused team who aim to punch above our weight and hold our values dear. Working within a small organisation means that you will have the unique opportunity to understand, and shape, the business inside out and make a real difference to the organisation and our residents.

You will need a positive and resilient approach with excellent communication and relationship building skills. As well as technical expertise and experience, and a passion for customer service, the successful candidate will embody the vision, values and ambitions of the Housing Association.

The successful candidate will:

• be a strong, professional and organised people manager, able to support, lead and work collaboratively with their team
• have excellent customer service, complaint management and data analysis skills/ experience
• have demonstrable experience of resolving more complex arrears cases, including those requiring legal action, ensuring lessons are learned and improvements implemented where needed
• have up to date knowledge of housing and welfare benefit legislation, and a track record of improving KPIs, driving up performance and maximising income
• have a positive outlook, approachable and collaborative manner and be customer focused
• be self-motivated and able to think and work autonomously, with strong problem solving skills
• have a full driving licence and access to a vehicle.

For a full recruitment pack, or an informal discussion about the role, please contact recruitment consultants:

The Housing Executive on or email

The pack contains background, job description, person specification and instructions for the application process, CVs alone will not be accepted.

Closing date: 12 noon on Monday 4th August 2025

First Interviews: Week commencing 18th August 2025

The Housing Executive and our housing association client are committed to diversity, equity and inclusion and welcome all applications.