Night Guest Service Assistant

Night Guest Service Assistant - Central London - 5 Luxury Residential Apartments -
£14.50 per hour, 40 hours per week

We are recruiting for a Guest Service Assistant to join the team at this luxury residential apartment complex in Central London.

This is a long-term temporary position, working through our agency.

An immediate start is available.

As a Night Guest Service Assistant, you will be working in a team based at the front desk, providing a 5 hotel style service to all residents and visitors.

Working 5 nights out of 7, on a rota basis, shift times are 11pm to 7am.

40 hours per week and weekly paid.

Main responsibilities are -

• Based at the front desk, assisting residents and visitors with all enquiries
• Offering luggage assistance for all residents and escorting them to the apartments ensuring they areaware of all services offered
• Making bookings for taxis, restaurants, theatre, sightseeing attractions and other requests
• Handle incoming/outgoing mail and parcels
• Maintain an excellent level of communication with all departments
• Ensure a full working knowledge of the apartments and services available at all times
• Update stock levels for all items
• Ensure a personalised service is provided at arrival, during stay and departure
• Complete any shopping requests for residents
• Ensure floor and garage checks are completed during the shift
• Keeping lobby areas clean and tidy at all times
• Ordering daily newspapers and magazines
• Any other tasks as required

Requirements

• Previous experience in a similar role
• Good level of English
• Well presented and smart appearance
• Computer skills - full training given on IT systems
• Committed to providing high level of customer service
• Happy to work nights

Interested in the Night Guest Service Assistant role ? Please forward your CV. Due to the high levels of applications, we are unfortunately unable to reply to all candidates.