Housing Administrator

Voids Administrator

• Hourly Rate: £12.88 PAYE
• Location: Houghton Regis
• Job Type: Temporary, Hybrid (3 days in office)

We are seeking a Voids Administrator to provide high-quality administrative support within our housing association clients Property Services team. This role is crucial in managing empty properties efficiently, ensuring they are returned to a safe, compliant, and lettable standard within target timescales. This position helps to minimise rent loss and meet regulatory and service performance requirements.

Day-to-day of the role:

• Administer the end-to-end voids process from tenancy end to re-let.
• Raise, update, and monitor repairs and void works orders using the housing management system.
• Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access.
• Maintain accurate and up-to-date records in line with audit and regulatory requirements.
• Track void turnaround times and highlight delays or risks to targets.
• Respond to enquiries from internal teams, contractors, and external partners.
• Ensure void properties meet social housing standards, policies, and procedures.

Required Skills & Qualifications:

• Previous administrative experience, ideally within social housing or property services.
• Strong organisational skills with the ability to manage competing priorities.
• High level of accuracy and attention to detail.
• Confident using IT systems, including housing management and repairs systems.
• Excellent communication skills.
• Desirable: Experience working with voids, repairs, or asset management teams; knowledge of social housing voids processes, lettings, and compliance requirements; understanding of health & safety and property compliance in social housing.

Personal Attributes:

• Customer-focused with an understanding of social housing values.
• Proactive and able to work under pressure.
• Team-oriented with the ability to work independently.
• Committed to equality, diversity, and safeguarding.

Values & Compliance:

• Work in line with the organisation's values, policies, and regulatory standards.
• Promote health & safety, safeguarding, and data protection at all times.

To apply for this Voids Administrator position, please submit your CV