Air Freight Coordinator - London Heathrow Airport

Are you ready to take your freight career to new heights?

Join a dynamic and growing team at one of the world's busiest cargo hubs - London Heathrow. We're seeking a highly motivated Air Freight Coordinator with a passion for logistics and customer service

About the Role

As an Air Freight Coordinator, you'll be at the heart of our air cargo operations, ensuring timely and efficient handling of air freight shipments. You'll work closely with airlines, hauliers, customers, and internal teams to coordinate export and import processes, maintain compliance, and deliver top-class service.

Key Responsibilities:

• Coordinate air freight export and import shipments from booking to delivery

• Liaise with airlines, ground handling agents, and clients to ensure smooth operations

• Prepare and process air waybills, customs declarations, and cargo documentation

• Monitor shipments and provide status updates to clients

• Ensure compliance with all relevant regulations, including IATA and HMRC guidelines

• Maintain strong working relationships with key accounts and partners

• Support with operational problem-solving and continuous process improvements

What We're Looking For

• 2+ years' experience in air freight operations (export and/or import)

• Strong knowledge of air freight procedures and documentation

• Familiarity with Cargowise or similar freight systems (advantageous)

• Excellent organisational and communication skills

• Ability to work under pressure in a fast-paced environment

• Flexible, hands-on team player with a customer-focused attitude

Why Join Us?

• Competitive salary package

• Office environment based at Heathrow with parking available

• Supportive, collaborative team culture

• Ongoing training and professional development opportunities

• Be part of a company that values your contribution and encourages growth

What We Offer:

• Competitive salary
• Opportunity for overtime during holiday coverage
• Employee Assistance Programme
• Supportive team environment
• Company social events
• Eye vouchers