Infrastructure Support (2nd Line)

Infrastructure Support Engineer - Hybrid/Reading (9 day, fortnight) - Up to 35,000 Per Annum + Benefits

Join an award-winning Microsoft partner on their mission to deliver exceptional IT solutions! We're seeking a talented Infrastructure Support Engineer ready to provide premium technical expertise and leadership within our innovative service team.

Key Responsibilities

• Deliver 2nd line internal support and 3rd/4th line support for external clients
• Manage client tickets from logging through to resolution within SLA parameters
• Conduct regular service review meetings with customers
• Analyse, diagnose and resolve complex technical problems
• Mentor junior staff and share technical knowledge
• Identify improvement opportunities and contribute to service development
• Support pre-sales activities and service handovers

Qualifications & Skills

The ideal candidate will possess:

• Strong expertise in Azure IaaS, VMware ESXi, Hyper-V, and Windows Server
• Proficiency with Active Directory, SSO/SAML, and PKI implementation
• Experience with Microsoft 365 suite including Exchange and Defender
• Working knowledge of networking components and SAN technologies
• Excellent communication and relationship-building abilities
• Problem-solving aptitude with systematic approach
• Customer service orientation with professional demeanor

Desirable Certifications

• Microsoft 365 Administrator certifications
• Azure Solutions Architect Expert
• VMware Certified Professional
• CCNA/CCNP
• Veeam certified engineer

What They Offer

• Hybrid working model (minimum 3 days in office)
• 9-day fortnight schedule
• Comprehensive healthcare package
• Income protection and life assurance
• 25 days holiday (increasing with service)
• Professional development opportunities
• Award-winning workplace culture

The Company

A top 25 Microsoft partner specialising in comprehensive project management services, delivering excellence and driving successful outcomes for businesses worldwide. With our innovative thinking, expertise, and collaborative approach, we seamlessly integrate into our clients' teams, aligning our solutions with their goals to achieve competitive advantage and maximum ROI. Join their dynamic team and be part of a transformative journey, shaping the future of corporate success through project excellence.