Quality Assurance Assistant

Quality Assurance Assistant

Remote, UK

Salary: £24.5k per year + Benefits

Permanent

About us

At William Martin, part of the SRC division, we re transforming health and safety compliance into a foundation for resilience and success. With deep industry expertise and innovative tools, we help businesses navigate regulatory challenges with confidence.

Join our team and be part of a future where compliance drives sustainable growth and success. At William Martin, we re more than a safety partner we re your pathway to excellence.

About the role

Are you detail-oriented with a passion for precision and excellence? Join our dynamic team as a Quality Assurance Assistant! In this role, you ll work closely with our Quality Assurance Team Leaders to ensure the highest standards in technical report production.

Your day-to-day will involve reviewing and proofreading technical reports written by our talented consultants. These reports may be sent via email in MS Word or accessed through our innovative app-based production systems, Meridian and Report Writer 2. This is a fantastic opportunity to play a pivotal role in delivering polished, accurate, and professional reports while contributing to a culture of quality and continuous improvement.

If you thrive on detail, love collaborating in a fast-paced environment and are eager to make a meaningful impact, this role is for you!

What you ll be getting up to

• Conduct comprehensive proofreading of all reports, whether produced through our app-based software system or in MS Word, ensuring quality and consistency.
• Collaborate with consultants to clarify and resolve issues identified during the proofreading process, promoting accuracy and improvement.
• Identify and correct errors prior to submitting reports for technical review, ensuring all content meets professional standards.
• Handle basic technical queries from consultants, providing clear and effective solutions.
• Escalate concerns to QA Team Leaders when consultants fail to submit high-quality reports within expected timeframes.
• Address enquiries in a professional and positive manner, resolving issues or escalating them as required to maintain a strong organisational image.
• Maintain up-to-date information on Meridian, ensuring reports are accurately uploaded and compliant with client Service Level Agreements (SLAs).
• Work within company Quality Assurance procedures, offering suggestions for process improvements to the QA Team Leader.
• Ensure all data saved to Meridian is accurate and regularly updated.
• Provide feedback on system functionality and suggest areas for improvement as issues arise.
• Assist in creating presentations, manuals, and other documents as needed to support the team.
• Manage client invoicing through the Meridian system, ensuring accuracy and timeliness.
• Participate in relevant training sessions to enhance skills and meet the evolving demands of the role.
• Undertake additional tasks and responsibilities as reasonably required to support the team and company objectives.

What we're looking for

In order to excel in this role, you need exceptional attention to detail and strong proofreading skills to ensure reports meet the highest quality standards. Effective communication and collaboration abilities are essential for working with consultants to resolve queries and provide constructive feedback. You should be highly organised, able to manage multiple tasks simultaneously and proficient with app-based software systems and MS Word. A proactive mindset, problem-solving skills and a commitment to continuous improvement will ensure your success in maintaining accuracy, meeting deadlines, and contributing to the team's overall effectiveness.

Must-haves:

• Excellent command of the English language.
• Excellent communication skills.
• Logical mindset with the ability to remain calm under pressure.
• Proven ability to prioritise and manage workload to meet deadlines.
• Experience of working with databases and IT systems.
• Comfortable dealing with clients both by telephone and email in a friendly, professional manner.
• Exceptional attention to detail with the ability to self-check work.
• Self-motivated, highly organised, and proactive in problem-solving.
• GCSEs (A-C) must include English.

Nice-to-haves:

• Minimum 2 years of demonstrable proofreading experience.
• A Levels in addition to GCSEs.
• Enthusiastic team player with a can do attitude.
• Committed to going the extra mile to get the job done.
• Experience producing high-quality work under tight deadlines to meet client requirements.

Why Join William Martin?

We put people first whether it s our customers or our colleagues. When you join us, you ll be part of a supportive team that values collaboration, innovation, and professional growth. We ll give you the tools and opportunities to succeed, while ensuring you feel valued every step of the way.

Some of our benefits

We believe in supporting our team both professionally and personally.

Here s a snapshot of what we offer:

• Location: Remote
• Contract Type: Permanent
• Salary: £24,500 per annum
• Annual leave: 25 days of annual leave, plus bank holidays.
• Wellbeing: Simply Health plan, gym discounts, and an Employee Assistance Programme.
• Flexibility: Charity days and religious holiday swaps.
• Learning: Online learning resources and professional development support.
• Extras: Cycle-to-work scheme and retail discounts.

INDHS