Student Services Officer

About Us

Harris Invictus Academy is a vibrant, happy and successful school at the heart of the community. We know that our young people have incredible strengths and talents which we nurture. We encourage them to flourish and grow into excellent ambassadors for the Academy and for our community. The Academy has a roll of 1,000 students, including a thriving Sixth Form, and whilst we were only founded in 2014 we are rated 'outstanding' by Ofsted and oversubscribed by parents . We are part of the Harris Federation which is one of the highest performing Trusts in the country. We celebrate our differences, enjoying the benefits of having a truly diverse cohort. We support the wellbeing of our students by developing their empathy, generosity and respect for others in the community. We take pride in our principles of equality and respect for alternative views, cultures, religions and all people regardless of their gender, disability, race, or sexual orientation. Our students enjoy being at the Academy and choose to stay with us for their sixth form education.

Summary

Are you passionate about supporting young people and making a real difference in their school experience? We're looking for a dedicated and organised Student Services Officer to join our vibrant community at Harris Invictus Academy Croydon.

As our Student Services Officer, you'll be at the heart of our school's daily operations. Based in the Student Services office, you'll provide a warm and professional front-of-house experience while delivering vital administrative and medical support. You'll work closely with key staff, including the DDSL and SENCO, to ensure our students receive the care and attention they need to thrive.

Main Areas of Responsibility

Your responsibilities will include:

• Supporting students with medical needs by maintaining accurate records and ensuring care plans are up to date and approved by the Academy Nurse
• Organising and minuting meetings for students receiving additional support, liaising with external agencies and staff
• Managing the Student Reception area, offering a calm and supportive presence for students throughout the day
• Assisting with uniform compliance, including logging incidents and contacting home when necessary
• Administering first aid and assessing student medical needs
• Issuing passes (toilet, medical, lunch, lift) and managing lost property and temporary uniform supplies
• Using BromCom to access student information and run reports
• Supporting students attending off-site or respite provision with communication and documentation

Qualifications & Experience

You will be someone who thrives in a busy school environment, with a calm, approachable manner and a genuine desire to support young people. You will also bring:

• A relevant qualification or equivalent experience
• At least two years' experience in a school or educational setting
• Strong ICT skills and confidence using systems like BromCom
• Experience managing meetings, preparing documentation and working to deadlines
• A good understanding of safeguarding and working with vulnerable students
• First aid training (or willingness to undertake it)
• A proactive, flexible attitude and excellent communication skills

For a full job description and person specification, please download the Job Pack.

Professional Development & Benefits

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website.

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.

Next Steps

If you have any questions about this opportunity, please send us an email, or call to arrange a conversation.

Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process.

We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.