General Manager - Retail

Oversee day-to-day operational functions across the retail space, workshop and offices to ensure efficiency and alignment with strategic goals.

This role requires a proactive individual with a strong understanding of the retail industry and a commitment to delivering exceptional customer experiences.

Client Details

This opportunity is with a storied shoe-maker in London, with over 200 years of history.

The company is known for offering exceptional quality, bespoke products and a professional environment for employees to thrive.

Description

• Oversee day-to-day operational functions across the retail space, workshop and offices to ensure efficiency and alignment with strategic goals.
• Lead HR initiatives including recruitment, onboarding, performance management, and employee engagement.
• Manage financial processes such as budgeting, forecasting, and cost control to ensure fiscal responsibility.
• Develop and implement policies and procedures to support compliance and operational excellence.
• Collaborate with senior leadership to drive continuous improvement across business functions.
• Monitor and report on key performance indicators (KPIs) to support data-driven decision-making.

Profile

• Proven track record in fostering a culture of excellence and shared goals.
• Experience in building high-performing teams with measurable, goal-aligned processes.
• Skilled in managing staff performance in line with company values and financial objectives.
• Strong commercial acumen with a history of achieving financial targets.

• Exceptional communication and interpersonal skills.
• Highly organised, detail-oriented, and self-motivated.
• Discreet and professional, with a strong understanding of confidentiality.
• Energetic, proactive, and able to manage multiple priorities with common sense and initiative.

• Relevant qualifications in team leadership, HR, or people management are highly desirable.

Job Offer

• Opportunity to lead a professional team.
• Supportive and structured working environment.
• Bonus scheme.