Product Manager

Product Manager (UC/Comms)

Location: London/Manchester - Hybrid/Remote

Compensation: Circa £65k basic plus excellent benefits

Description

Step into a dynamic MSP business that is rapidly gaining traction in the UK market. This role is an exciting Product Management position placing you at the forefront of the UC/Comms product portfolio. You ll shape the future by refining existing offerings, identifying new opportunities, and defining innovative services that enhance both revenue and brand impact.

As the Product Manager (UC/Comms), you will be responsible for managing a portfolio of communication products, including Unified Communications, VoIP, and assess other communication solutions. This is both a technical and commercial product management role. You will own the product end-to-end, from presales to system configuration and delivery. You will also play a key role in driving customer uptake and ensuring optimal product performance. On a day-to-day basis, you will collaborate closely with sales, marketing, and technical teams to develop effective go-to-market strategies and maximise customer engagement.

Responsibilities

Product Strategy and Roadmap

• Develop and execute the product strategy and roadmap for communications solutions.
• Identify market trends, customer needs, and competitive landscape to inform product development.
• Collaborate with cross-functional teams to align product strategy with company goals.

Product Development

• Lead the end-to-end product development process, from ideation to launch.
• Conduct market research and gather customer feedback to identify opportunities for product enhancements and new product development.

Product Management

• Manage the entire product lifecycle, including planning, development, launch, and post-launch activities.

• Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement
• Develop strong relationships with key customers and partners to understand their needs and challenges.
• Act as the voice of the customer within the organisation.

Sales Operations & Marketing

• Collaborate with sales and marketing teams to develop go-to-market strategies and sales enablement materials.
• Provide product training and support to sales teams to drive product adoption and revenue growth.
• Participate in customer presentations, trade shows, and industry events to promote our communication products
• Work with the presales team to develop proposals and solutions that meet customer requirements
• Collaborate with the operational service delivery and provisioning teams to ensure seamless delivery and implementation of customers' communication solutions.

Essential Requirements

• Experience in the telecommunications industry.
• Strong knowledge of Unified Communications (UC/UCaaS) products, technologies, and best practices.
• Proven track record of successfully launching and managing communications products.
• Excellent analytical, problem-solving, and decision-making skills.
• Outstanding communication, social, and organisational skills.
• High degree of initiative and leadership, with the ability to engage teams and drive a product through its lifecycle.
• A proactive, "can-do" attitude, capable of managing challenges with ease.
• Ability to communicate effectively at all levels, with excellent written and oral skills.
• Self-motivated and able to motivate others, demonstrating reliability and responsibility.