Commercial Account Handler

We have an exciting opportunity to work for one of our clients based in Billericay who is looking for an Insurance Account Handler to join their small team on a permanent basis. The role will be to maintain & achieve growth in income from existing clients and seek new business for the company inline with company targets.

The ideal candidate will have excellent written and verbal communication skills, a polite telephone manner, as well as knowledge and experience in handling insurance for Corporate and Commercial Clients.

The Insurance Account Handler role involves:

• Maintaining and growing existing client accounts by cross / up-selling
• Identifying and following a new business opportunity through to sale or forwarding this onto the appropriate member of staff if outside of authority level or product area.
• Ensuring that customer complaints are handled appropriately within the company's complaints procedure.
• Providing high quality advice and service to clients
• Checking policy documents prior to receipt by clients
• Handling the invoicing of premiums due and maintaining credit control of allocated clients
• Processing correspondence, renewal, pre-renewal activity, quotations, and data input
• Ensuring that all post and diary activity is completed daily.
• Answering the telephone in a polite and professional manner, dealing with queries and gathering information from the customer to upload onto the company systems.

The ideal candidate will need to have:

• Knowledge of small commercial business insurance and personal insurance.
• Excellent organisational skills
• High attention to detail
• Ability to work independently and as part of a team.
• Confident with all relevant MS Office packages, Acturis and OGI or SSP system

This is an office-based role working Monday to Friday, 9am - 5pm.

The client also offers free on-site parking and for candidates who don't drive they are located a short walk from Billericay train station.