RETAIL MANAGER

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Location: Twickenham

Salary: £32,000-£35,000 performance bonus staff discount

Contract Type: Full-time, Permanent

Hours: 41 hours/week (including some weekends)

About Us

We're a well-established, DIY and hardware store serving our local community with tools, materials, and expert advice. From weekend warriors to seasoned tradespeople, we pride ourselves on delivering quality products and outstanding service.

? The Role

As our Retail Store Manager, you'll be the driving force behind daily operations, team leadership, and customer satisfaction. You'll oversee everything from stock control and merchandising to staff development and sales performance.

Key Responsibilities

• Lead and motivate a small team to deliver exceptional customer service
• Manage inventory, supplier relationships, and stock replenishment
• Ensure the store is clean, safe, and well-presented at all times
• Drive sales and meet performance targets through local marketing and promotions
• Handle customer queries, complaints, and bespoke orders with professionalism
• Implement health & safety and compliance procedures
• Report on KPIs and contribute to strategic planning

What We're Looking For

• Proven experience in retail management, ideally in DIY, hardware, or trade environments
• Strong leadership and people management skills
• Commercial awareness and a hands-on approach to problem-solving
• Excellent communication and customer service skills
• Familiarity with EPOS systems and basic financial reporting
• A passion for DIY, home improvement, or trade tools is a big plus!

Perks & Benefits

• Competitive salary with bonus scheme
• Staff discount on all products
• Training and development opportunities
• Supportive, community-focused work environment