Parts Coordinator

We are working with a well-established plant hire company that is seeking a highly organised and customer-focused Aftersales Coordinator to join their Service Department. This is an excellent opportunity for someone with experience in hydraulic spares or a similar technical environment to take on a key role within the business.

The successful candidate will be responsible for managing aftersales enquiries, coordinating spare parts sales, and supporting customers with breakdowns. This role requires a proactive individual with strong communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.

• Spares Sales:

  • Handle internal spares enquiries and those from the sister company.
  • Identify customer needs and provide accurate information on parts and availability.
  • Process orders and ensure timely delivery of parts.

• Customer Support:

  • Act as the first point of contact for customer breakdowns, providing efficient solutions and coordinating repairs.
  • Build strong relationships with customers by delivering excellent service.

• Logistics and Stock Control:

  • Arrange courier labels and track deliveries.
  • Complete daily stock maintenance forms to ensure accurate inventory management.
  • Assist with store operations, including preparing orders during busy periods.

• Customer Interaction:

  • Be the first point of contact for walk-in customers, handling enquiries professionally and efficiently.
  • Offer product advice and support to ensure customer satisfaction.

• Experience in an aftersales, parts, or service-related role within plant hire, construction, or similar industries.
• Background in hydraulic spares is highly desirable, but candidates with transferable skills will also be considered.
• Strong organisational skills with the ability to manage multiple tasks and prioritise workload effectively.
• Excellent communication and customer service skills with a proactive and solution-focused approach.
• Competent with computer systems and order processing software.
• Strong attention to detail and ability to work accurately under pressure.

• No formal qualifications are essential, but a background in hydraulic spares, plant hire, or a related industry is advantageous.

• Competitive salary (£30,000 - £32,000) based on experience.
• Full-time, permanent position with opportunities for career development.
• Supportive working environment within a growing company.
• Regular working hours with a structured Saturday rota.