Account Director

Role: Account Director

Salary: £80-90k plus benefits

Job Status: Permanent/Full-Time

Location: Central London

Vacancy Reference: VR/05297

Role Description:

Our client, a leading provider of cleaning, security, and soft facilities management solutions, is looking for an Account Director to join their Team.

You will be responsible for managing the cleaning services for a property portfolio that represents one of the most prestigious and diverse real estate collections in the UK.

As Account Director, you will be responsible for service delivery, service enhancement, value, ESG and cost saving initiatives. Ideally, the Account Director will have experience in a similar role within the corporate London market, and will be skilled in meeting client needs and senior level reporting. This is an exciting opportunity for an individual to join an inspiring Team who prides itself on being an industry-leading facilities management company through growth and determination, delivering a first-class service to its clients across the UK.

Responsibilities:

• Performance Management: Ensure contracts meet targets, resolve complaints and drive process improvements
• Customer Experience: Enhance client satisfaction through proactive solutions, cost efficiency and innovative services
• Commercial and Supply Chain Oversight: Manager suppliers, control costs and support compliant contract procurement
• Team Leadership & Development: Recruit, train and motivate teams while fostering growth and retention
• Efficiency & Compliance: Drive cost savings, track contract milestone and ensure regulatory compliance, including Health & Safety

Requirements:

• Experience in a similar role within Manufacturing and Distribution
• Corporate real estate experience
• Skilled in negotiation, meeting client needs and senior-level reporting
• Strong knowledge of budgeting, performance management and metrics
• Proficient in MS Office and relevant industry software
• Attention to detail
• IOSH & NEBOSH desired but not essential
• Excellent communication, relationship-building, organisational and leadership skills