1st Line Apple Mac Helpdesk

1st Line Apple Mac Helpdesk - London - 33k - 35k

Our client who are a Managed Service Provider are looking for a 1st Line Mac Support Analyst to join their expanding team based in London.

As the Mac Helpdesk Analyst, you will play an important role in delivering 1st line IT support to our client. You will provide effective communication with different internal departments while providing technical support, ensure accurate documentation of actions taken while prioritising tickets. You will deliver exceptional customer service and enjoy going the extra mile.

Responsibilities will include:

• Troubleshoot and resolve Apple Mac issues
• Prioritise and manage support tickets
• Escalate complex issues when necessary, with detailed handover
• Meet ticket resolution goals
• Stay up to date with emerging IT trends and technologies
• Update client documentation
• Assist with other IT related tasks and projects as needed

It is expected that you will have at least 12 - 18 months experience working in a first line role supporting Apple Mac hardware and software among others. You will also have Windows server and desktop experience as well as experience with a ticketing system, such as Zendesk, Freshservice or ServiceNow, Excellent customer service skills,Outstanding communication skills and skills and knowledge of Microsoft 365 and Google Workspace

Due to the number of applications, we will only respond to candidates with the matching skills and experience.