LiveSmart Manager - South East

LiveSmart Manager

• Annual Salary: £12.60 PAYE / £15.70 Umbrella
• Locations: CM1, Harlow & CM21, Baintree
• Job Type: Full-time, Office-based

We are seeking a dedicated LiveSmart Manager to oversee the safety and security of our LiveSmart scheme. This role is ideal for individuals with a background in face-to-face customer service, such as carers or receptionists who have worked within a homeless shelter. The position involves managing various aspects of the property, ensuring a safe and welcoming environment for residents.

Day-to-day of the role:

• Conduct regular health and safety checks including weekly, monthly, and quarterly inspections.
• Act as the first point of contact for residents, contractors, and visitors, managing access to the building.
• Coordinate with contractors for repairs and maintenance of communal areas and facilities.
• Manage and monitor communal areas, including laundry facilities, to ensure they are well-maintained.
• Handle and resolve complaints related to communal areas and facilities.
• Advise tenants on rent management and property maintenance.
• Perform water testing and emergency equipment checks in communal areas.
• Ensure compliance with health and safety regulations and complete all actions identified in the fire risk assessment.
• Provide cover and manage additional tasks as required, including potential work at an alternative site in Braintree CM7, with mileage compensation.

Required Skills & Qualifications:

• Proven experience in facilities management or a similar role.
• Strong customer service skills with experience in a service-based role, preferably involving older people or the general public.
• Excellent communication skills, capable of adapting to different audiences.
• Good understanding of health and safety management.
• Proficient in IT (Word, Excel, Outlook, and in-house systems).
• Knowledge of the housing/building management sector.
• Flexible to cover out of hours emergencies and travel to alternative sites as required.
• Must have a valid driver's license and access to a vehicle for work purposes.

Benefits:

• Competitive hourly rate.
• Mileage compensation for travel to alternative sites.
• Opportunity to work in a role that directly impacts the quality of life for residents.
• Dynamic work environment with the potential for job extension.

To apply for the LiveSmart Manager position, please submit your CV detailing your relevant experience.