Hotel Receptionist / Customer Service Front of House / Full Time

Front of House Hotel Receptionist is required to deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

SALARY: £27,265 per annum + Benefits

LOCATION: Central London (WC2B)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 39 hours per week

JOB OVERVIEW

We have a fantastic new job opportunity for a Front of House Hotel Receptionist with a passion for delivering excellent customer service, great communication and interpersonal skills and attention to detail.

As the Front of House Hotel Receptionist you will create a warm and welcoming atmosphere for all guests, to ensure their stay is memorable, helping bring the Hotel's mission of 'Serving London Love' to life!

Working as the Front of House Hotel Receptionist you will be responsible for managing the arrivals and departure process professionally and in accordance with the Hotel's policy, ensuring billing and payment transactions are correct.

ABOUT THE COMPANY

Awarded a Great Place to Work - The hotel fosters a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in their daily endeavours. They define themselves by qualities such as confident, creative and personable. If these traits align with your own personality, then this is the perfect fit for you!

From staff-themed lunches, sponsored charity walks, freshly baked cakes, the Executive Team serving a hot breakfast to the teams, and Town Hall presentations each month, they have a calendar of well-being events for the team that help them take a break and get to know other departments within the hotel.

The hotel is committed to providing a sustainable future for its staff and the planet. For two consecutive years, it has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate.

Apply now to join the team.

DUTIES

Your duties as a Front of House Hotel Receptionist will include:

• Manage the arrivals and departure process professionally and in accordance with the Hotel's policy, ensuring billing and payment transactions are correct

• Be fully aware and knowledgeable of all room categories, room rates, packages, promotions at the Hotel

• Deal with all enquiries in a professional and courteous manner, in person and over telephone

• Promote a helpful and professional image to guests and give full co-operation to any guest requests in a caring and helpful manner

• Be aware of all Hotel VIPs, corporate and regular guests and ensure their requirements are met

• Demonstrate a knowledge of all local attractions, and landmarks in the hotel vicinity in order to upsell and maximise Hotel revenue

CANDIDATE REQUIREMENTS

• A person who naturally goes above and beyond to create unforgettable guest experiences

• Passion to deliver excellent customer service

• Confidence talking to guests in a professional manner

• Previous experience in a similar role is preferable

BENEFITS

• Access to your earned wages whenever you need them via Wagestream - no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• 'Introduce a Friend' bonus scheme earning you up to £500
• Free laundry and dry cleaning to save you money
• day paid time off on your birthday
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Free Yoga Classes
• Cashback plan for dental, vision, physiotherapy, and more
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family
• Additional access to discounted room rates at hotels worldwide

APPLY TODAY

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13660

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