Transport Planner Regional Controller

Transport Planner (Regional Controller)

Location: Erith, LondonWorking Hours: Monday to FridayContract Type: Full time, permanent

About the Role:

We are looking for a Regional Controller to join a dynamic operations team. In this key role, you will ensure efficient job handling, accurate job allocation, timely invoicing, and effective customer communication. You will act as a liaison between customers, engineers, and internal teams to maintain smooth service operations and enhance customer satisfaction.

Key Responsibilities:

• Job Handling:
  • Answer incoming customer calls, book jobs, and allocate tasks to engineers based on skills, location, and availability.
  • Communicate job status updates, including ETAs, delays, and service issues to customers.
  • Make outbound follow-up calls to customers to confirm service quality and gather feedback.
• Job Completion & Invoicing:
  • Review job details post-completion for accuracy.
  • Prepare jobs for invoicing within agreed SLAs and flag discrepancies to Finance/Management.
• Customer Feedback & Escalation:
  • Record customer complaints and feedback.
  • Submit issues to management for escalation and resolution, ensuring no direct resolution by the Controller.
• Customer Voice Pack:
  • Collect customer feedback on service quality, pricing concerns, and other issues.
  • Submit reports to management in a streamlined format for action.

Key Requirements:

• Strong communication skills (both verbal and written).
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Experience in job scheduling, customer service, or operations coordination.
• Attention to detail, especially when reviewing job details and invoicing.
• Ability to manage multiple priorities in a fast-paced environment.
• Previous experience with job allocation or similar operational roles is preferred.
• Knowledge of service-level agreements (SLAs) and performance metrics is a plus.

Benefits include:

• Competitive salary
• Up to 25 days annual leave plus bank holidays
• Contributory Pension Scheme
• Supportive team environment
• Career growth and progression opportunities

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Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.

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Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.