Resident Manager

This is a unique opportunity to be part of a rapidly growing business. Due to this growth an exciting opportunity has arisen to for a Resident Manager where you will be accountable for providing an exceptional and seamless resident experience.

- Based in Leatherhead
- £35,000 - £38,000 (DOE)
- Monday - Friday, 8am - 5pm or 9am - 6pm
- Every other Saturday, 9am - 5pm when Saturdays are worked Sunday & Mondays are off
- 40 hours per week

Benefits:

• 25 days holiday + bank holidays
• Contributory pension
• Parking on site
• Private medical
• On site gym
• Training provided

Job specification:

• Conduct property viewings, ensuring smooth transition from inquiry to reservation for optimal occupancy.
• Communicate confidently with prospective tenants, current residents, and all relevant parties.
• Provide exceptional service from initial inquiry through move-in and throughout the residency.
• Getting involved with seasonal events.
• Drive customer satisfaction across platforms (Zendesk, Google, Homeviews, HubSpot).
• Achieve targets for occupancy, pricing, revenue, and NPS.
• Complete inventory check-ins/outs using Inventory Base.
• Inspect properties for maintenance standards and report issues.
• Manage the move-out process and deposit release via TDS Custodial scheme.
• Ensure accurate data recording and adherence to policies.
• Support resident events, office functions, and holiday cover duties.
• Assist with ad-hoc tasks as needed.
• Manage utility bills for void units and coordinate with utility companies.
• Oversee parcel/postal deliveries, ensuring compliance with processes.

Person specification:

• ARLA or equivalent qualification (Level 3 essential, Level 4 desirable), or proven self study.
• Proven experience in customer service within lettings/property management.
• Proficient in Microsoft Office and industry systems (e.g., Yardi, RentCafe, HubSpot).
• Experience in property viewings and leasing.
• Strong interpersonal skills, engaging confidently with all stakeholders.
• Solution-focused with a problem-solving mindset.
• Adaptable, resilient, and able to manage pressure.
• Detail-oriented with strong organisational skills.
• Excellent communication, both written and verbal.
• Self-motivated and proactive.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.