Team Manager - Direct Access for Rough Sleeping Services

Are you an experienced and passionate leader ready to drive positive change in the lives of the rough sleeping community? Do you want to make a real and lasting impact in your local community? If so, this could be the role for you.

We are currently recruiting on behalf of a well-established and impactful charity for a Team Manager to lead a dynamic frontline team supporting individuals with complex needs who have experienced long-term rough sleeping. This is a rare and rewarding opportunity to join a dedicated organisation committed to empowering people towards recovery and independence.

Benefits:

• Salary: £35909 - £40,261
• 37.5 hours per week
• 25 days holiday plus bank holidays
• Life Assurance
• Blue Light Card
• Training and Development

About the Job:

Based at a direct access accommodation service, you will manage a committed team of 9 staff and work closely with the associated day centre to support people directly from the streets. This is a pivotal leadership position, responsible for delivering high-quality, trauma-informed support within a psychologically informed environment.

You'll play a key role in shaping the direction of the service, leading innovative approaches, and ensuring a joined-up, multi-agency response to tackling rough sleeping. This includes managing day-to-day operations, safeguarding, data and performance monitoring, and fostering community and partnership collaboration.

• Lead and motivate a diverse team to deliver effective, compassionate, and trauma-informed support
• Manage service performance, ensuring quality standards, safeguarding practices, and KPIs are consistently met
• Oversee recruitment, training, supervision, and development of staff and volunteers
• Work collaboratively with local partners to co-produce activities and specialist services tailored to individual needs
• Ensure high standards in housing management, including void turnaround, occupancy, and service charge collection
• Monitor and report on service data, outcomes, and client satisfaction using a dedicated case management system
• Support strategic objectives to reduce rough sleeping and promote long-term recovery and resettlement

About you:

• Proven experience managing a frontline support service, ideally within homelessness, housing, or social care
• Strong leadership, communication, and staff development skills
• Knowledge of trauma informed and psychologically informed approaches
• Confident in safeguarding, risk management, and service planning
• Comfortable managing budgets, data, and working to KPIs
• A collaborative mindset with the ability to build effective relationships with a range of stakeholders

Why Apply?

This is more than just a job, it's a chance to lead life-changing work in your community. You'll join a supportive team committed to helping people overcome adversity and move forward with dignity and hope. You'll have autonomy, responsibility, and the opportunity to innovate within a service that truly makes a difference.

If you're ready to take the next step in your leadership career and work in a role with real purpose, we want to hear from you.

Please note applicants must be available for interview on 2nd June 2025