Customer Liaison Lead

Monday to Friday 36 hours Per Week London Borough of Hillingdon

Daily rate range up to £408

MRJ Associates are recruiting for Customer Liaison Lead to work for our local authority clients based in London UB8. If this would be of interest to you then apply now!

Job Purpose

The Customer Liaison Lead will be responsible for overseeing the regulatory requirements related to complaints and service improvements within the Housing Service. This role involves leading on complaint management, ensuring compliance with council policies and procedures, and driving service improvements based on learning from complaints.

Description of Duties

Key responsibilities include:

• Managing and overseeing the complaints process within the Housing Service, ensuring timely and effective resolution in line with regulatory standards.
• Analysing complaint data to identify trends, areas for improvement, and learning opportunities, ensuring this information is documented and acted upon.
• Preparing and submitting data returns to the housing regulator, ensuring accuracy and compliance with reporting requirements.
• Liaising with service managers and teams to ensure adherence to council policies and procedures, promoting a culture of continuous improvement.
• Developing and implementing processes to evidence service improvements resulting from complaints, demonstrating compliance with regulatory expectations.

Skills; Experience and Attitude

Experience overseeing the complaints process within the Housing Service is essential.

Experience Liaising with service managers and teams to ensure adherence to council policies and procedures is essential.

MRJ Associates acts as an employment agency for the supply of temporary workers.

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