Database Officer

About SolarAid

Following a record year of fundraising, we are now investing in our data capability and are recruiting a Database Officer to take ownership of our CRM and supporter data.

SolarAid is an international charity working to ensure access to clean, safe solar lighting across sub-Saharan Africa. Our work delivers immediate benefits for families while protecting the planet.

About the role

You will lead the management, governance and development of our Salesforce CRM, ensuring that fundraising and engagement activity is underpinned by high-quality, reliable data.

This role combines:

Hands-on CRM management

Data governance and compliance

Systems and integration oversight

Insight and reporting for fundraising teams

Key responsibilities

Maintain and improve data quality, accuracy and consistency

Lead data governance and GDPR compliance

Oversee data flows and integrations across systems

Deliver reporting, segmentation and insight

Support colleagues to use data effectively

Manage relationships with external CRM specialists

Person specification

Essential

Experience using Salesforce (ideally NPSP) or similar CRM

Strong experience managing data quality and integrity

Experience with data governance and compliance (GDPR)

Experience producing reports and insights for fundraising or engagement

Ability to work with both technical and non-technical stakeholders

Desirable

Experience working with external CRM/data partners

Experience supporting finance processes (e.g. income reconciliation)

Experience training or supporting colleagues

Knowledge of data protection law