Student Services Officer and First Aid Lead

Harris Academy Bermondsey is a dynamic all-girls academy in central London, where ambition, academic excellence, and leadership flourish.

We continue to nurture confident, engaged young women. For example, our Year 10s are leading a campaign with the Sweaty Betty Foundation to redesign girls' changing rooms, addressing the fact that 1 in 3 girls stop PE due to poor facilities. At HAB, students become architects of change.

We take immense pride in fostering a diverse, inclusive, and supportive environment. Many of our students come from disadvantaged backgrounds, yet all study the EBacc and are encouraged toward university, empowering them to compete on equal footing with their peers.

Our highly skilled teachers and dedicated support staff work tirelessly to identify and nurture each student's unique strengths. Together, we ensure every girl not only achieves academic success but also grows into a confident leader, thriving within a safe, happy, and ambitious learning community.

We are looking for a proactive and committed Student Services Officer and First Aid Lead to be the first point of contact and response for the application for first aid at Harris Academy Bermondsey, covering maternity leave.

This is a great opportunity to work in a lively and dynamic inner London secondary school that caters for 11-18 year old students.

The actual salary for this role will be £ hours per week, 38 weeks per year).

Your responsibilities will include:

• Supporting the daily operation of the Student Information Centre, providing a welcoming and efficient service
• Delivering high-quality administrative and medical support in line with standards
• Managing student uniform issues, including supervision, record-keeping and parent communication
• Assessing medical needs, administering first aid and maintaining accurate records
• Managing lost property and liaising with parents and external agencies
• Maintaining a professional, organised and confidential environment
• Leading first aid and medical provision across the Academy
• Acting as first point of contact for first aid incidents
• Maintaining first aid procedures, equipment and compliance
• Monitoring and recording incidents, identifying trends and supporting improvements
• Promoting infection control, hygiene and policy compliance
• Managing student medication, storage and monitoring
• Ensuring emergency medication and equipment are current and accessible
• Supporting Individual Health Care Plans with relevant stakeholders
• Maintaining accurate medical records and supporting vaccination programmes
• Supporting students with medical needs, arranging specialist training where required
• Coordinating safe dietary provision with families and catering teams
• Maintaining confidentiality and complying with data protection requirements
• Coordinating first aider training, certification and site coverage
• Keeping professional knowledge up to date and conducting provision audits
• Collaborating with safeguarding, health and safety and pastoral teams
• Following safeguarding procedures and reporting concerns appropriately

We would like to hear from you if you have:

• A good standard of education including English and Mathematics GCSE or equivalent
• Awareness of current public health services
• Awareness of current developments in school
• Knowledge of safeguarding procedures
• Knowledge of confidentiality
• Knowledge of Microsoft software
• Some understanding of infection control
• First Aid qualification
• Knowledge of many of the social issues facing students from disadvantaged backgrounds
• Minimum of three years' admin experience
• Experience working with children and families
• Experience in organising and managing support for students
• Experience in organising and managing training for relevant staff members and managing logs
• Experience of using spreadsheets
• Experience of analysing accident reporting log data and first aid logs for patterns and trends
• Experience of creating actions plans in response to analysis to minimise accidents and first aid visits by students/staff
• Experience of working with professionals
• Excellent written and verbal communication skills

For a full job description and person specification, please download the Job Pack.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about on our website.

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, and where applicable, a prohibition from teaching check will be completed.

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates.

We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued an