Senior Operations Assistant

Welcome to Lomond, the UK's leading network of lettings and estate agencies. We are not just a successful acquisitions company; we have established ourselves as a prominent player in the real estate industry. Our extensive network consists of 12 leading lettings and estate agencies, and we have made over 52 strategic acquisitions to date. At Lomond, we are relentlessly committed to excellence and dedicated to transforming the real estate landscape. With our team's vast industry expertise and local knowledge, we are here to redefine expectations in our sector and lead the way for change.

We're happy to offer you an exciting opportunity to join our dynamic team as a Senior Operations Assistant. This is a full time, permanent position located in London with occasional travel. You'll enjoy a standard workweek Monday to Friday from 9.00am-5.30pm. The role requires you to be in the office 3 days a week with the option to work from home 2 days a week.

Let's talk about the role, it involves:

Assisting Head of Operational Compliance with carrying out monthly compliance & system analysis
Management of Professional bodies membership and employee's professional qualifications
Management of our third-party providers including monthly calls and new product demonstrations
Completion of guides to assist the teams with processes and system use
Assisting Head of Operational Compliance with management of third party products across the regions to streamline into one group process
Assisting Head of Operational Compliance with documentation updates for regional teams
Assisting Head of Operational Compliance with new documentation for newly acquired regions
Manage the operational inbox and deal with business queries in a timely manner
Assisting Head of Operational Compliance with reviewing and updating group policies
Assisting with all aspects of Operational administration.

We're not just looking for someone who fits our team; we want to be a good fit for you, too! We're looking for individuals with obvious qualities such as:

Previous estate agency experience
Previous experience in an Operational role would be desirable
Previous Reapit system use would be desirable
Knowledge of lettings and sales compliance
Good communicator
Excellent customer service skills
Attention to detail
Good organisational skills
Proficient in EXCEL, Powerpoint and Word.

At Lomond, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

Our Employee Assistance Programme offers free counselling support sessions.
Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
Get the latest gadgets and appliances with our Smart Tech Scheme.
We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
Exclusive Electric Vehicle Scheme enabling salary sacrifice payments for top of range EVs
Celebrate your loyalty with special days and celebrations for length of service.
Planning for retirement? We've got you covered with that important pension pot.
We'll support your professional development by funding your professional qualifications so you can reach your full potential and build your career.
And of course, we like to have a little fun too! Our company socials bring our people together. So work hard and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Lomond, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you. Apply today!