Housing Allocations Officer

Are you passionate about ensuring fair and efficient housing allocation? Join our team as a Housing Allocations Officer and help match people with suitable homes, making a positive impact on the lives of local residents.

Key Responsibilities:

• Housing Applications: Process housing applications from individuals and families seeking council accommodation. Assess eligibility, prioritise based on need, and ensure that all applications are handled in line with council policies.
• Allocation of Properties: Match applicants to available housing in accordance with local housing policies and allocation schemes. Ensure that properties are allocated fairly and efficiently.
• Waitlist Management: Maintain and update housing waiting lists, ensuring accurate records are kept. Inform applicants of their status on the waiting list and manage expectations.
• Housing Needs Assessments: Conduct thorough assessments to determine the housing needs of applicants, considering factors such as family size, medical requirements, and financial circumstances.
• Support and Guidance: Provide guidance and support to applicants, explaining the allocation process, eligibility criteria, and the availability of different types of housing.
• Liaison with Housing Management: Work closely with Housing Officers, Estate Managers, and other departments to coordinate the allocation of properties and ensure that housing is delivered in a timely manner.
• Tenant Communication: Communicate with applicants and tenants regarding their application status, changes to policies, and any relevant updates. Respond to queries and resolve any concerns raised by applicants.

Essential Qualifications & Skills:

• Experience: At least 2 years of experience in housing management, housing allocations, or a related role, preferably within local government or a housing association.
• Knowledge: Strong understanding of housing allocation policies, local government housing schemes, and housing law.
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex processes to applicants in a clear and supportive manner.
• Organisational Skills: Ability to manage multiple tasks and a large volume of applications while maintaining high standards of accuracy and attention to detail.
• Customer Service: Strong focus on customer service and the ability to handle sensitive and sometimes challenging conversations with applicants.
• IT Proficiency: Proficient in Microsoft Office and housing management software (e.g., Northgate, Capita).

Desirable:

• Relevant Qualifications: A qualification in Housing, Property Management, or a related field (e.g., CIH Level 3 Certificate in Housing).

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career progression and professional development.
• A supportive and collaborative team environment.
• Flexible working arrangements and a healthy work-life balance.
• The opportunity to make a real difference in the lives of local residents.