Daniel Owen Ltd
London
Full Time
Contract
£250 - £300 Per Day
Exciting Opportunity for a Complaints Manager
Working with a Large Housing group in NW London
Long term contract to permanent
Managing a team of 6 of complaints officer
Hybrid Position
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contractual KPIs and internal SLAs, for operational performance
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Essential:
Other key duties include:
Desirable for candidate:
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call (phone number removed)
Daniel Owen Ltd
London
Full Time
Contract
£250 - £300 Per Day