French Speaking Customer Service Advisor

French speaking, customer service

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:

• Become a technical expert on the SaaS platform
  
• Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
• Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
• Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
The technical professional we are looking for should have well-developed skills listed below:
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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